Lead IT Analyst

Role
HALO ITSM SME

Job Description
Offshore / Remote – Bangalore, Hyderabad, Chennai, Noida (in order of preferences)

Experience: 4–8 yrs in ITSM tools with hands‑on experience in HaloITSM preferred.

Roles & Responsibilities

Support HALO instance setup and configuration

Configure ticketing, service desk workflows, SLAs, and automation rules

Set up service desk modules (Incident / Service Request)

Assist with basic integrations (email, AD, APIs)

Support service catalog, forms, and reports configuration

Required Skills

Experience with HaloITSM administration and configuration

Understanding of ITIL processes (Incident, Problem, Change, Service Request)

Experience with workflow automation and business rules

Qualifications
Any Degree or Diploma

Range Of Year Experience
Min: 4

Max: 8

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