Front Desk Team Member

Front Desk Team Member

Front Desk team members are the face of Movement! They are the first point of contact and essential to creating exceptional member and guest experiences. We're looking for people who will live our mission, to create exceptional climbing, yoga, and fitness experiences that encourage growth and invite connection, by providing a welcoming, approachable, guided entrance into our community. This is a role for team members who love taking the initiative to connect with people and are deeply committed to delivering exceptional service. Our Front Desk team members are hard-working, inclusive, passionate individuals who are excited to invite people to join our community and share their enthusiasm for climbing, yoga, and fitness.

Job responsibilities include delivering exceptional service to members and guests, being a guide by providing a welcoming, approachable, knowledgeable presence in all interactions, getting to know members and guests, inviting them into the community, and proactively guiding them to products and programs that will help them achieve their goals. Team members should bring psych and be a champion of the gym, speaking knowledgably about amenities, features, member benefits and perks, the community, and programs that make Movement special. They should execute front desk role functions, including welcoming all members and guests, building genuine connections, conducting gym tours and personalized guided experiences, educating members and guests about all products including membership and current promotions, checking people in and conducting transactions, assisting members and guests with retail products and sales, delivering belay checks, conducting floor walks, monitoring the gym, and addressing concerns or unsafe behavior, performing facility upkeep, projects and cleaning tasks, and instructing Introductory classes. They should demonstrate a growth mindset through a willingness to learn, be coached, provide constructive feedback, and engage with a sense of curiosity. They should manage member and guest concerns and scenarios effectively, with professionalism.

Job requirements include showing up with a positive, adaptable attitude that fosters a welcoming environment, thriving and building connections in a fast-paced, people-facing role, embodying Movement's core values of growth, connection and integrity, delivering exceptional service, being dependable and taking ownership of responsibilities, having clear, effective, and proactive communication, problem-solving skills to creatively find solutions for member and guest needs, operating proficiently in front desk software and systems and following protocol and policies, being passionate about climbing, yoga, and/or fitness and eager to share with others, and being able to instruct Introductory climbing classes (training provided). Regular evening and weekend availability is also required.

This is a part-time position starting pay at $19.38/hour, with flexibility available based on experience. Benefits include free membership, in-gym discounts, guest visits, and retail discounts. New hires will complete a screening process, and scheduled shift times may vary from week to week or month to month. Weekday gym hours are 6am-11pm, with mornings shifts beginning at 5:30am and evening shifts ending at 11:15pm. Climbing skills can be taught if you love delivering exceptional service and have an interest in learning to climb and being part of the community, you are encouraged to apply!

Movement is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.