Technology Analyst – GIS

Technology Analyst - GIS

At Peoples Gas, we work to make lives better throughout Florida with safe, resilient, clean and affordable natural gas solutions. Our diverse and inclusive team serve more than 500,000 residential, commercial and industrial customers across 14 service areas. We're an innovative and collaborative company focused on building engaged and empowered team members who are valued and celebrated to drive our success. You'll find competitive pay, inclusive health and wellness programs, and wide-ranging training and professional development. Whether it's your first job or your next big move, Peoples Gas is a growing company with career opportunities that fit your future. Start here.

This position supports administration, configuration, data administration, and testing of computer systems and applications core to Peoples Gas GIS System and Services. This position will also serve as the lead for department's Release Management Process.

Works under direct supervision and the guidance of more senior staff on routine assignments; follows established policies and procedures. Responsible for the support, administration, configuration, data administration, and testing of computer systems and applications core to Peoples Gas GIS System and Services. Works closely with customers and technical staff to deliver solutions that meet the current and future business goals of Peoples Gas GIS System and Services, in alignment with company strategies and business plans. Facilitates the optimization of departmental performance by enhancing the alignment between business processes and technology. Serves as a liaison between GIS and those who develop systems and provide technical support for systems, namely programming staff and software vendors. Translates high-level business requirements into functional specifications and manages changes to such specifications. Formulates and defines scope and objectives for assigned projects. Leads or participates on software implementation projects.

A high school diploma or equivalent is required. Minimum of two years of work experience related to the duties and responsibilities of this position is required. Related experience consists of: operations support working in GIS, performing duties of technical release facilitator, IT support, report writing, data extracts, queries and analysis. Knowledge of end-user support or process analysis related to GIS which includes GPS, WAM, EMS. Knowledge of workflows in applicable systems with ability to understand and document baseline test results. Must have solid interpersonal and communication skills to build and foster relationships with GIS internal and external stakeholders. Minimum of one year experience serving in a role and facilitating a Release Management Process.

Learns and performs basic configuration and tests computer-based applications which support GIS. Creates reports, queries and data extracts of limited diversity, providing data to users as requested. Monitors supported applications to ensure data integrity and accuracy. Assists higher level Technology Analysts in assignments or projects providing input related to definition of requirements and recommendations of appropriate solutions. Serves as a liaison between GIS and other technical groups. Develops relationships with key customers including face-to-face, on-site interactions. Conducts meetings and communicates with end-users and stakeholders to provide timely and accurate information and updates. Builds a thorough understanding of supported business areas and current and future processes.