Seasonal Contact Service Center Coordinator

Seasonal Contact Service Center Coordinator

Hybrid - Hybrid, NY 10927

Overview

Salary Range $15.00 - $17.00 Hourly Position Type Seasonal Job Shift Any Category New Hampshire

Description

Seasonal Dates:

This is a seasonal, non-exempt, hourly position. Working in the Contact Service Center, based in Joe Dodge Lodge at the Pinkham Notch Visitor Center, the Seasonal Contact Service Center Coordinator's primary responsibility is to fulfill the needs of AMC's members, guests, and program participants who contact us through email, chat and phone.

This seasonal CSC Coordinator will process incoming email cases, online reservations, phone calls and complete various administrative tasks. These communications will be undertaken with the strong customer service ethic that has defined the AMC for over 100 years. Strong written and verbal communication skills are required as well as a comfort in learning new technology.

What you'll be doing at AMC

• Provide basic information, and destination details in a courteous and professional manner.
• Process requests and communicate on the phone, on-line, and in-person any reservations for AMC huts, lodges, cabins, programs, and the hiker shuttle.
• Process memberships online and over the phone
• Provide accurate and comprehensive trip and safety advice
• Assure our members and guests receive outstanding customer service and exceptional experiences with the AMC.
• Complete various administrative tasks that require close attention to detail.
• Perform Joe Dodge Lodge front desk duties as necessary.

Qualifications

What AMC is looking for

• Positive & proactive attitude regarding AMC mission, destinations, and programs is required.
• Customer service and/or sales experience is required.
• Computer literacy, proficiency in MS Word and Excel, and effective typing skills are required.
• Excellent communications skills required.
• Ability to multi-task required.
• Commitment to being a team player within a detail-oriented, fast-paced environment is required.
• The ability to work alone and stay on track
• Scheduling flexibility to work weekends, evenings, and holidays is required.
• High school diploma or GED is required.
• Knowledge of White Mountain National Forest area is preferred.
• Experience in an office environment is preferred.
• Physical Abilities required: Work is performed in a standard office setting, using standard office equipment. Must be able to stand, sit, climb stairs, and lift up to 25 pounds from floor to waist height.
• This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.

What AMC Can Offer You

Salary Rate: 16.00/ hr

We are committed to fair compensation practices, and we encourage qualified candidates to apply. The initial salary represents our starting point, and our compensation philosophy is designed to reward and recognize the contributions of our employees as they grow within the organization. External candidates typically begin their journey with us at the starting point of the salary range. The final compensation offer will be based on factors such as experience, education, skills and geographic differential relevant to the position, and will be discussed during the interview process.

Benefits

• Insurance: Available with positions that are 6 months or longer and when working greater than 30 hours per week
• Retirement: Voluntary 403(b) Contribution
• Paid Time Off: Earn up to 10 days of paid earned time depending on length of service
• Other Team Member Perks:
  • 30% discount on AMC Merchandise
  • Free Annual AMC Membership
  • 4 Free nights at AMC locations
  • Prodeals discounts on equipment & gear and more!

To Apply:

Please include a resume and cover letter. No phone calls or agencies please.

AMC encourages all interested candidates to apply, even if they do not meet every listed qualification. If you have a passion for the outdoors and believe your skills and experiences align with this role, we welcome your application.

The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger. The AMC requires all employees who work in a program or facility which serves children, disabled persons, or the elderly to have a criminal background record check performed on their name annually with employment contingent upon satisfactory results.