Assoc Customer Care Professional – Bank

Thrivent Bank Call Center Representative

Primary responsibility is to provide unparalleled service to clients, prospects and Thrivent Bank affiliates to a variety of account servicing needs as well as making product recommendations based on the assessment of those needs. This position serves as an entry point to the Bank Call Center for caller inquiries and/or complaints via the telephone.

Duties & Responsibilities:

• Provides exceptional service to clients by delivering accurate, timely, and courteous support while demonstrating a strong commitment to Thrivent's purpose, promise, and values.
• Partners with colleagues across the organization to resolve client needs efficiently, promote first-call resolution, and ensure a consistent, high-quality client experience.
• Models Thrivent's leadership competencies - courage, collaboration, and commitment - by communicating with professionalism, adaptability, and accountability in every interaction.
• Actively supports a culture of continuous improvement and shared responsibility by staying current on products, policies, and procedures, seeking opportunities to enhance client outcomes, and contributing to Thrivent's trusted reputation through ethical and client-focused service.

This role will interact with individual contributors within Thrivent, field organization, and Thrivent clients.

Qualifications & Skills:

Required:

• Handle sensitive telephone communications with callers, which may include highly confidential information and influence behavior through verbal communication to ensure high level of customer satisfaction
• Manage members account in a prompt, efficient manner, providing correct, thorough responses to needs and requests.
• Proactively seek opportunities to identify service and products needs as a way to leverage contact with supporting sales team.
• Educate callers on benefits, features and applicable solutions to promote first call resolution.
• Responsible for keeping current on product offerings, new marketing pieces and changes to policies/procedures.
• Process financial transactions efficiently and accurately.

Preferred:

• Proficient in a variety of mainframe and PC based applications in a multi-tasking environment.
• Demonstrate excellent interpersonal skills as well as verbal and written communication skills.
• Thrives in a fast-paced, intense environment that has the potential for stress.
• Fosters teamwork and collaboration.

Thrivent's long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $17.10 - $23.14 per hour, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [email protected] or call 800-847-4836 and request Human Resources.