Office Associate – Transportation Services

Office Associate

Oversee personnel and daily operations of the Transportation Services customer service office. This position has been deemed essential as addressed in the University of Wyoming's Employee Handbook. Employees in essential positions may be required to work during emergency closures and winter closure based on the nature of their job duties and the reasons for the closure. This position involves on-call status.

Working Hours:

• Summer: 8:00 am - 5:00 pm
• Academic Year: 8:30 am - 5:30 pm

Essential Duties and Responsibilities:

• Supervise Front Desk Assistants (FDAs). Responsibilities include hiring, training, scheduling, task assignment, performance monitoring, and, when necessary, disciplinary actions or terminations.
• Oversee/provide operation of the customer-facing office by providing general receptionist duties, high quality customer service, car rental reservations, vehicle check-out/in, parking permit/citation sales, radio dispatch, prepare citation appeals, and maintain supplies and inventory.
• Utilize and maintain software and databases. Provide data entry; registered owners, customer accounts, and billing information. Assist in maintaining parking permit system set-up.
• Supervise/provide accounting duties by processing payments, corrections, refunds, reconciliation, deposits, manage payment plans, process payroll deductions, and manage 3rd party collections. Work with accounting team to prepare invoices and collect payments.
• Perform administrative tasks and projects. Analyze, process and maintain information as required.
• Prepare complex reports regarding personnel staffing and budgetary requests for personnel, supplies and equipment; perform associated analysis and interpretations.
• May perform a variety of marketing, public relations, special events, projects, and tasks.
• Provide training regarding department and University procedures; may provide computer application(s)/procedures training.
• Research problems and provide resolution(s).
• Act as liaison to Director in the absence of Assistant Director.
• Support other areas of the department as needed; prep car rental vehicles, assist with vehicle immobilization, etc.

Supplemental Functions:

• May assist with departmental budget planning process including research and provide/prepare financial reports.
• Assist with revision of forms and office procedures.
• All other duties as assigned.

Competencies:

• Communication
• Adaptability
• Analysis/Problem Identification
• Attention to Detail
• Conflict Management
• Consistency
• Initiative
• Quality Orientation
• Work Prioritization & Management

Minimum Qualifications:

• Education: High School Diploma or GED
• Experience: 2 years progressively responsible work-related experience
• Other: Valid driver's license with a motor vehicle record (MVR) compliant with the Driving for University Business SAP.

Desired Qualifications:

• Strong customer services skills
• Strong knowledge of Microsoft Office Suite
• Strong problem-solving skills
• Strong time management and organizational skills
• Strong written, verbal, and interpersonal communication skills
• Supervisory experience
• Experience training employees
• Personnel and resource scheduling experience
• Ability to multitask with strong attention to detail
• Ability to work independently with limited supervision
• Ability to work in a professional team environment
• Ability to remain calm in difficult or stressful situations
• Experience handling confidential information
• Knowledge/experience with parking regulations and processes
• Cash, check, and credit card handling and reconciliation experience.

Required Application Materials:

This position will remain open until filled. Complete applications received by 5/1/2026 will receive full consideration. Incomplete application packets will not be considered. Complete the online application. The department additionally requests candidates upload the following document(s) for a complete application:

1. Cover letter
2. Resume or C.V.
3. Contact information for four work-related references (references will only be contacted if you are selected for an interview).

Work Location:

On-campus: This position provides vital support to campus customers, and the successful candidate must be available to work on campus.

Work Authorization Requirements:

The successful candidate must be eligible to work in the United States, as sponsorship for any work authorization or work visas is not available for this position.

Hiring Statement/EEO:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please contact us at 307-766-2377 or email [email protected].

About Laramie:

The University of Wyoming is located in Laramie, a charming town of 30,000 residents nestled in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its only 4-year university, helping to make it a leader in academics, research, and outreach with state-of-the-art facilities and strong community ties. We invite you to learn more about Laramie, by visiting the About Laramie website.

Located in a high mountain valley near the Colorado border, Laramie offers both outstanding recreational opportunities and close proximity to Colorado's Front Range and the metropolitan Denver area. Laramie's beautiful mountain landscape offers outdoor enjoyment in all seasons, with over 300 days of sunshine annually. For more information about the region, please visit http://visitlaramie.org/