Patient Scheduler II – (FT Days)

Patient Scheduler III - (FT Days)

Hybrid • Harrison, AR 72601

Overview

Position Type Full Time Job Shift Day

Description

Make an impact before patients even walk through the door. At NARMC, our Patient Scheduler III team members play a critical role in ensuring patients receive timely, accurate, and seamless access to care. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in precision and patient experience, this role offers both purpose and growth.

About Us North Arkansas Regional Medical Center (NARMC) is dedicated to delivering high-quality, compassionate healthcare to the communities we serve. We prioritize patient-centered care, teamwork, and continuous improvement, creating an environment where employees are supported, valued, and empowered to grow in their careers.

Job Summary

The Patient Scheduler III is a senior-level role within Centralized Scheduling, responsible for coordinating complex patient appointments, securing insurance authorizations, and ensuring accurate documentation across multiple systems. This role serves as a key liaison between patients, providers, and departments, while also supporting team development through training, auditing, and mentorship.

Key Responsibilities

• Coordinate and schedule complex patient appointments, procedures, and exams across multiple departments
• Secure and verify insurance pre-certifications, authorizations, and required clinical documentation
• Accurately enter and validate patient demographics, insurance, and provider information in scheduling systems
• Serve as a primary resource for scheduling staff, troubleshooting issues and providing guidance
• Train and mentor Patient Scheduler I and II team members
• Conduct audits to ensure accuracy in scheduling, documentation, and adherence to protocols
• Collaborate with physician offices, internal departments, and external stakeholders to ensure seamless scheduling
• Prioritize high-volume calls, orders, and requests based on urgency and patient/provider needs
• Communicate preparation instructions and appointment details clearly to patients
• Maintain compliance with HIPAA and regulatory requirements
• Participate in quality improvement initiatives and process enhancements
• Perform administrative duties including data entry, phone support, and documentation

Job Qualifications Required

• High school diploma or GED
• Minimum 2 years of customer service experience, preferably in a healthcare setting
• Minimum 1 year of experience as a Patient Scheduler II or equivalent experience
• Experience with insurance verification, pre-certification, and authorization processes
• Working knowledge of medical terminology
• Strong communication, multitasking, and organizational skills
• Ability to interpret insurance responses and explain patient financial responsibilities
• Proficiency with computer systems and scheduling software

Preferred

• 3+ years of experience working with insurance authorizations in a healthcare setting
• Experience in high-volume call environments
• Familiarity with insurance portals such as Availity
• Typing speed of 45+ words per minute

Compensation & Schedule

Pay Range: Based on experience and internal equity Schedule: Full-time | Day shift (Monday–Friday)

Why Join Us

At NARMC, you're not just filling a role—you're supporting a mission. We offer a collaborative environment where your expertise is valued and your growth is supported.

Benefits Overview

• Multiple health plan options (PPO and HDHP)
• Dental and vision coverage
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Life insurance and disability coverage
• 401(k) with company match
• Paid leave banks
• Employee Assistance Program
• Tuition reimbursement
• Employee referral bonuses
• Discounts and additional perks