Leisure Reservations Sales Coordinator (Onsite)

Job Title

Essential Job Functions:

• To be proficient with all features of the Lodge's property management system as this position requires a thorough understanding of both the reservations features and accounting billing features.
• Handle reservations and bookings for travel partners, small wholesale groups, and VIP arrivals, ensuring accuracy in systems such as Opera or Delphi.
• Act as a primary contact for travel agents and leisure guests, managing the sales inbox and providing fast, professional responses
• Assist with planning of client site inspections and organizing amenities and client preferences with the Resort team.
• Host site inspections on behalf of sales team
• Entertain agents / fam trips in resort F&B outlets
• Coordinate agent property visits including FAM trips
• Reconcile TA commissions weekly and investigate any commission inquiries
• Communicate with other property staff regarding updated information on leisure reservations to keep everyone in the office informed on leisure's special needs.
• Handle incoming reservations calls for all individual travelers' requests and complete the daily checklists tasks.
• Assist Reservations manager with special projects as assigned.
• Attend interdepartmental meetings when requested.
• Sincere and warm interaction with all guests including consistent eye contact with a smile.
• Assist with group rooming blocks when needed
• Follow and deliver 5 Star services' standards, delighting guests by anticipating their needs.
• Answer client questions, provide information about the resort and maintain relationships with clients
• Other duties as assigned.

Essential Work Skills:

• Strong computer skills with hotel property management systems
• Exceptional verbal and written communication skills in English
• Ability to operate basic office equipment; computer and related programs, fax, copier, scanner, etc.
• Organizational skills to work with volumes of data and coding to ensure accuracy of information.
• Attention to detail and high level of accuracy is a must
• Ability to work independently and within a multidisciplinary team to facilitate solutions and meet deadlines
• Must be self-motivated
• Must be professional in appearance
• Maintain and follow high safety standards and personal conduct
• Follow Company policies and procedures as established in the Employee Handbook
• Embrace Cavallo Point Approachable Luxury Philosophy and Values, creating legendary memories with passion

Minimum Education and Work Experience:

• Must have a High School diploma, College Degree preferred.
• Strong proficiency in Microsoft Office (Excel, Word) and property management systems (PMS).
• Previous experience in hotel reservations, front office, or sales, preferably with a focus on leisure travel and in a high luxury environment.
• Must be a naturally enthusiastic, centered, and organized person to manage the diverse multi-tasking responsible for this position.
• Capable of remembering guest names and using them frequently.
• Must be able to see, hear and speak clearly.