Collections Specialist

Collections Specialist

The Collections Specialist plays a key role in maintaining strong cash flow, ensuring accurate payment tracking, and supporting overall financial operations in a fast-paced environment.

Responsibilities:

• Review daily cash receipts and ensure accurate and timely posting of payments
• Handle missing payments, write-offs, and attorney appeal requests
• Track outstanding invoices and proactively follow up with clients, adjusters, and claim representatives
• Send overdue notices, reminders, and collection correspondence via email and phone

• Collaborate with attorneys and billing teams to manage appeals, deductions, and invoice corrections
• Maintain accurate and up-to-date records in ARCS and related systems
• Monitor flagged accounts and follow up to resolve outstanding balances
• Prepare reports and provide updates on collections and payment status

• Communicate effectively with clients, attorneys, and internal teams regarding payment inquiries
• Provide excellent customer service and maintain strong working relationships
• Assist in resolving billing discrepancies and payment issues
• Support process improvements and maintain internal procedures for collections workflows

Qualifications

• Minimum of 2+ years of experience in collections, billing, or finance, preferably in a legal or insurance environment
• Strong attention to detail and accuracy in payment processing and reconciliation
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Proficiency with Microsoft Office (Outlook, Word) and systems such as ARCS
• Strong problem-solving skills and ability to resolve discrepancies
• Customer service-oriented with strong interpersonal skills
• Collaborative team player with strong organizational and time management abilities

Benefits

• Medical, Dental, and Vision insurance
• 401(k) retirement plan
• Life insurance coverage
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Flexible Paid Time Off (PTO)
• Parental Leave and Military Leave
• Employee discounts
• Hybrid work arrangement after introductory period