Client Service Representative

Veterinary Client Service Representative

VCA Village Animal Hospital — located in beautiful Larchmont, NY — is seeking a client service professional to join our fast-growing AAHA-accredited, 2 doctor general practice.

The successful candidate will share our commitment to delivering the highest quality patient care with exceptional client service.

Why do we need you?

As the face of VCA Village Animal Hospital, the client service representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The client service representative is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including greeting visitors and answering telephones.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Ability to multitask.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (for example, flea and tick control and heartworm prevention).
• Managing medical records and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Our ideal candidate has:

• Animal hospital or other professional animal-related experience (shelter, pet store, day care, grooming, animal science classes, etc.). If you don't have that experience, please explain in your cover note why we should consider you.
• A flexible schedule; we are open 5 days currently Monday thru Friday but will be opening Saturdays in the future and evening and weekend shifts may be required.
• Excellent interpersonal and computer skills.
• A dedication to maintaining the positive work environment that is fostered here.
• Please include a very brief cover note with your resume indicating why we should hire you.

Benefits

In addition to competitive wages, we add value to your compensation package:

• Generous employee pet care discounts
• Medical, dental, and vision insurance
• Opportunities to teach and mentor
• 401(k) plan
• Free wellness subscriptions and services (Lyra & Headspace)
• Discounts and scholarships for Penn Foster programs
• Dozens of free courses at our own WOOF University
• Life and long-term disability insurance
• Paid parental leave

Ready to be part of a team that feels like family? Apply today! We look forward to hearing from you soon. Salary is commensurate with experience and ranges from $18.00 - $20.00 per hour.