Grocery / Lead Clerk – Kroger (Farmington Hills, MI, USA)

Grocery / Lead Clerk - Kroger (Farmington Hills, MI, USA)

Location

25780 Middlebelt Rd, Farmington Hills, MI 48336, United States

Role Overview

Kroger is looking for a Grocery / Lead Clerk to deliver an outstanding customer experience while supporting daily store operations.

This role involves assisting the department manager in achieving sales and profitability goals, maintaining quality standards, and ensuring a safe, clean, and customer-friendly environment.

Key Responsibilities

• Deliver exceptional customer service by creating a welcoming and helpful store environment
• Assist customers with product queries, recommendations, and grocery selections
• Promote store offers, specials, and new products
• Ensure product freshness by checking quality and "sell by" dates
• Label, stock, and manage inventory within the department
• Support department manager in achieving sales and operational targets
• Monitor and report ordering or shipping discrepancies
• Maintain awareness of seasonal promotions and advertisements
• Ensure compliance with food safety regulations and temperature control standards
• Identify and report safety risks, maintenance issues, and incidents
• Follow company policies related to loss prevention, safety, and compliance

Key Skills

• Strong customer service and communication skills
• Ability to work in a fast-paced retail environment
• Positive attitude and team collaboration
• Basic numerical skills (counting, addition, subtraction)
• Ability to handle stressful situations effectively

Functional Competencies

• Inventory and stock management
• Product knowledge and merchandising
• Food safety and compliance awareness
• Equipment handling and basic maintenance awareness

Eligibility Criteria

• Minimum 18 years of age
• No formal education required
• Prior retail experience is preferred
• Knowledge of a second language is a plus

Employment Details

• Job Type: Full-Time
• Work Schedule: Store-based shifts (including weekends/holidays)
• Compensation: Hourly

Why Join Kroger?

• Work with one of the largest grocery retail chains in the United States
• Inclusive workplace built on respect, integrity, and diversity
• Opportunity to grow within store operations and retail leadership
• Hands-on experience in customer service and retail management

Key Values

Employees are expected to demonstrate:

• Respect
• Honesty
• Integrity
• Diversity & Inclusion
• Safety