Customer Service Representative(Manufacturing)

Customer Service Coordinator

Position Overview

The Customer Service Coordinator serves as the primary point of contact for customers and acts as a critical liaison between customers, sales, and operations teams. This role is responsible for managing customer relationships across one or multiple plants, ensuring orders are processed accurately, and delivery requirements are met. The coordinator leverages knowledge of production planning, logistics, and inventory management to deliver a seamless customer experience while working with minimal supervision on routine tasks.

Key Responsibilities

Business Excellence

• Create and validate new item specifications and customer projects
• Manage customer accounts and orders, including processing inquiries and scheduling production demand
• Ensure customer delivery requirements are met through proactive order management
• Track order activity, inventory levels, and communicate potential issues to stakeholders
• Coordinate outside purchases for services and materials required for manufacturing
• Generate reports and share relevant data with customers
• Support the Quality Manager in investigating and resolving customer quality issues

Cross-Functional Collaboration

• Partner with sales, production, planning, shipping, and plant leadership teams to ensure alignment and on-time delivery
• ct as a liaison between customers, sales teams, credit analysts, and collections
• Collaborate with production teams to review specifications and ensure efficient manufacturing processes
• Work with planning and operations teams to manage schedules and backlogs
• Provide guidance and training to junior team members

People & Culture

• Participate in ongoing training and development opportunities
• Support a collaborative, customer-focused team environment
• Contribute to continuous improvement initiatives and company goals

Required Skills & Competencies

• ttention to Detail: Ensures accuracy by following established processes and procedures
• Customer Focus: Prioritizes customer satisfaction and maintains strong relationships
• Communication: Demonstrates strong verbal and written communication skills with active listening
• Collaboration: Works effectively across teams to achieve common goals
• Problem-Solving: Analyzes issues, evaluates solutions, and makes sound recommendations
• Results-Oriented: Demonstrates initiative, curiosity, and a drive for continuous improvement
• Organizational Skills: Effectively prioritizes and manages multiple tasks and deadlines
• Time Management: Balances competing priorities to meet customer and business demands

Qualifications

• Experience in customer service, order management, or account coordination (manufacturing environment preferred)
• Familiarity with production planning, logistics, and inventory management
• bility to interpret and process large amounts of information quickly and accurately
• Strong computer skills and data analysis capabilities

Work Environment & Physical Requirements

• Primarily office-based in a climate-controlled environment
• Sedentary role requiring extended periods of sitting
• Frequent use of computer and typing with both hands
• Requires clear and effective verbal communication (frequent speaking and listening)
• bility to analyze data, monitor systems, and inspect details accurately
• Work environment may be moderately noisy; adherence to safety protocols required

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.