Field Service Representative

Field Service Representative – T56

An exciting opportunity to provide support such as site visits, engine operation, maintenance, safety briefs, quality investigations, field training, accident investigations, in-flight test evaluations and direct requests of the client, all while based at St. Augustine, Florida.

As a T56 Field Service Representative (FSR) supporting aircraft manufacturer Northrup Grumman and the E-2D Advanced Hawkeye combat proven and delivers decision dominance over air, land and sea. The E-2D Advanced Hawkeye is powered by two Rolls-Royce T56-A-427 turboprop engines.

The FSR will provide support to the customer by establishing and maintaining a close liaison with relevant sections of the Customer's organization, Rolls-Royce Customer Support, Engineering and Program Management. You will provide technical assistance, to include written communication, phone calls, and electronic media relating to aircraft engine operations, maintenance, repairs, troubleshooting and logistics support. Review engineering changes with regard to their effect on the product in the field, including maintenance manual updates and coordinating communication plans with Customers on impact to their operations.

Why Rolls-Royce?

Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount.

We are proud to be a force for progress, powering, protecting and connecting people everywhere.

We'll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.

Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.

What you will be doing:

• Provide assistance on technical issues to include, written communication, phone calls and electronic media relating to aircraft engine operations, Rolls-Royce and Customer databases, diagnostic software (if available), maintenance, repairs, troubleshooting and logistics support.
• Collaborating with Customer Training Services, developing and conducting supplemental training to maintenance activities through on-the-job training and classroom instruction as appropriate.
• Supporting Manager(s) in executing T56 Program and Field Services responsibilities.
• Complying with any requirement to relocate assignment as determined by the business and/or the Customer to ensure Rolls-Royce business objectives and contract deliverables are met and Customer operational needs are supported.
• Providing technical support during conferences and program reviews at the request of Rolls-Royce and/or the Customer.
• Traveling on short notice domestically or internationally (up to 25%), in support of campaigns, AOG situations and/or Customer requests.

Who we are looking for:

At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles.

Basic Requirements:

• An Associate's degree with 7+ years of experience in jet engine maintenance and/or an aviation in-field customer support role OR
• A Bachelor's degree with 5+ years of experience in jet engine maintenance and/or an aviation in-field customer support role OR
• A Master`s degree with 3+ experience in jet engine maintenance and/or an aviation in-field customer support role OR
• JD/Ph.D.
• In lieu of degree 9+ years of experience in jet engine maintenance and/or an aviation in-field customer support role
• To be considered for this opportunity, you must be eligible to obtain and maintain secret security clearance, which requires USA Citizenship.

Preferred:

• FAA Airframe & Powerplant License
• C-130 aircraft experience
• T56 engine maintenance

What we offer:

We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts.

Relocation assistance will be provided if applicable.