Security Officer/Dispatcher

Security Officer/Dispatcher

This position operates in the Department of Public Safety command center, answering routine and emergency calls and dispatching university police officers according to department protocol. The dispatcher monitors radio communications, fire and security alarms, CCTV systems, building alarms, and residence hall access systems, responding to issues as required. Responsibilities also include providing information and directions to callers, maintaining records in computer systems, using JNET to obtain vehicle and driver information, and performing clerical tasks. The role assists with parking operations by issuing permits, processing tickets, collecting fees, and managing visitor passes. Additional duties include issuing keys, managing lost-and-found items, contacting university personnel for emergencies, unlocking buildings, assisting with traffic control or parking enforcement, and performing other assigned security tasks. The position requires strong communication and interpersonal skills, the ability to remain calm during emergencies, computer proficiency, and the ability to learn police procedures. First Aid and CPR certification and completion of required training are expected. A full job description will be provided at the time of the scheduled interview.

Minimum Qualifications - Qualified candidates must meet the following minimum qualifications:

• High school diploma or equivalent.
• Current valid PA driver's license.
• Current valid Association of Public Safety Communications Officials (APCO) certification (if not in hand, this must be obtained immediately after hire).
• Ability to learn and adapt to police protocol and procedures.
• Ability to communicate properly on two-way radio system and to answer all phone calls courteously and respectfully, obtaining all necessary information.
• Ability to function calmly during emergency and other stressful situations.
• Ability to utilize various computer programs.
• Ability to become First Aid and CPR certified.
• Successful performance in an on-campus interview is also required.

Preferred Qualifications - Preference will be given for previous security and/or dispatcher experience.

Posting Detail Information

Open Date - 03/16/2026

Close Date

Open Until Filled - Yes

Special Instructions Summary - For full consideration all candidates should apply online with acceptance of materials continuing until the position is filled. Materials submitted in other formats including paper applications will not be considered. All applications and inquiries will remain confidential. Shippensburg University of Pennsylvania is an Equal Opportunity Employer and, in compliance with federal and state laws and university policy, is committed to providing equal educational and employment opportunities for all persons without regards to age, color, national origin, race, religion, disability, veteran status, or sex. All qualified individuals are encouraged to apply.

Additional Information - All Shippensburg University employees are expected to demonstrate an understanding of and commitment to the University's core values of teamwork and collaboration, dependability, initiative, problem solving, and clear communication. University employees are expected to demonstrate good interpersonal and communication skills with all members of the campus community. They will strive to maintain integrity, effectiveness and efficiency by upholding customer service throughout all levels of performance. All university employees are required to comply with university policies, state and federal laws/statutes prohibiting any type of Discrimination, Harassment or Retaliation. Safeguarding confidential, personal data and/or records of employees, students, customers and other related constituents is the responsibility of all University employees. It is the duty of all members of the University community to take part in the maintenance of a safe campus.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Do you have security and/or dispatcher experience? YES/NO
2. * Do you currently have a valid Association of Public Safety Commissions Officials (APCO) certification? YES/NO
3. * Are you a current employee of Shippensburg University? Yes/No
4. * How did you hear about this employment opportunity? Employer website/Indeed/CareerLink/HigherEd Job/LinkedIn/Advertisement/Publication/Personal Referral
5. * What interests you about working at Shippensburg University? Benefits/Salary/Tuition Waiver/Working in Higher Education/Closer to Home

Applicant Documents

Required Documents

1. Resume
2. Cover Letter / Letter of Application
3. List of References

Optional Documents