Medical Receptionist

Medical Receptionist

Are you a compassionate, organized professional who thrives in a fast-paced healthcare environment? East Bay Community Action Program is looking for a Medical Receptionist to serve as the first point of contact for our patients, clients, and visitors. In this role, you'll be the welcoming face of our healthcare center, ensuring smooth front desk operations while making every patient feel supported and valued.

About the Role

The Medical Receptionist is responsible for creating a welcoming, professional atmosphere while efficiently managing front desk operations, including patient registration, appointment scheduling, and communication support.

Key Responsibilities

• Greet and welcome all patients, clients, and visitors in a prompt, courteous, and professional manner
• Answer a multi-line phone system and direct calls appropriately
• Provide general information about services, procedures, and policies
• Respond to basic inquiries from patients, providers, and other departments
• Schedule, reschedule, and cancel appointments using the electronic scheduling system
• Maintain provider schedules and coordinate with clinical teams
• Document appointment details accurately in the electronic health record
• Verify patient eligibility for services and collect appropriate payments and co-pays
• Ensure all patients complete necessary consent forms and acknowledgments
• Maintain strict patient confidentiality and adhere to HIPAA regulations at all times
• Assist with administrative projects as assigned
• Participate in departmental meetings and training sessions

Qualifications

• High school diploma or GED required; Associate degree in healthcare administration, business, or related field preferred
• Minimum of 1 year of customer service experience in a healthcare setting
• Experience with electronic health records and scheduling systems
• Proficiency in multi-line phone systems and general office equipment
• Proficiency in Microsoft Office applications
• Familiarity with health insurance verification processes
• Medical terminology certification preferred
• Ability to work an assigned schedule with flexibility for coverage between the hours of 7:30 AM – 8:00 PM

Benefits

At East Bay Community Action Program, we invest in the people who serve our community. We offer:

• Exceptional healthcare benefits with heavily subsidized medical and dental insurance through BCBSRI
• 403(b) retirement plan with up to 3% company match after 1 year
• Substantial paid time off including vacation, 12 holidays, 2 personal days, and prorated sick days
• Tuition reimbursement and paid continuing education opportunities
• A supportive, collaborative team environment focused on excellence and community impact

EBCAP is an Equal Opportunity Employer (EOE) and considers all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.

About East Bay Community Action Program (EBCAP)

East Bay Community Action Program (EBCAP) is a non-profit 501(c)(3) organization that provides high-quality, comprehensive, and accessible health and human services to people across eastern Rhode Island. Founded as part of President Johnson's War on Poverty in 1965, EBCAP now serves ten communities with over 20 distinct programs — including primary medical and dental care, behavioral health services, early childhood education, and community support programs for children, youth, families, adults, and seniors. Our 521 employees work across more than ten locations, addressing everything from immediate needs like food and housing to long-term health and wellness. If you are looking to make a meaningful impact on the lives of Rhode Islanders, we encourage you to apply.

Our Hiring Process

Stage 5: 2nd Round Interview Stage 6: Offer Stage 7: Hired Stage 1: Applied Stage 2: Review Stage 3: Phone Screening Stage 4: 1st Round Interview Stage 5: 2nd Round Interview Stage 6: Offer Stage 7: Hired Find out more

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