Hotel Front Desk Attendant

Hotel Front Desk Agent

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

• Must be 21 with a valid driver's license and be able to drive the hotel shuttle
• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment
• Communicate with housekeeping to make sure guest rooms are ready
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Mitigate customer complaints as needed
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Qualifications

• Must have a valid driver's license
• Must be able to stand on your feet for 8 hours during a typical shift
• Please only apply if you meet each of these criteria
• High school diploma, GED, or equivalent
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Comfortable taking telephone calls and mitigating stressful situations
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

Compensation $13.50 - $14.50 hourly About Homewood Suites by Hilton Florence

Founded in 2005, Rolling Hills Hospitality operates 20 hotel properties with a central focus on exceeding guest expectations. We've earned a reputation as one of the premier hotel development and management firms in the region by combining high operational standards with a streamlined, scalable business model