Security Assistant-Dispatcher

Job Title

Security Assistant-Dispatcher/PD99858-S

Duties

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• Performs alarm and access monitoring, tracing access patterns, programming, assigning or removing user permissions, updating databases, remotely opening and securing doors during routine and emergency operations and generating a variety of reports as needed. Assesses on-scene behavior and determines when it is appropriate to dispatch law enforcement or other personnel to investigate.
• Implements policies, procedures, and methods for identifying and protecting information, personnel, property, facilities, operations, or material.
• Operates an established vehicle registration and visitor management program and parking registration and/or photo identification equipment.
• Issues and retrieves government issued keys and/or identification cards. Reviews requests for and issues passes and identification documents. Maintains accurate key inventory and accountability database.
• Maintains accountability of Police Officer badges issued and all associated logs.
• Performs administrative (non-criminal) investigations of lost keys, passes, and PIV cards for rapid assessment and documentation of any compromised access to VA property and termination of off access permissions.

Communications

• Monitors and receives routine and emergency calls from a variety of sources that need police, fire, medical or other emergency services. Determines the nature and location of the emergency; prioritizes events and commits police resources appropriately.
• Receives and process emergency calls, maintains contact with law enforcement units on assignment, maintains status and location of Police Officers and coordinates communication between agencies as needed.
• Monitors and directs responses to security and life safety communications, radio dispatches, telephone calls, and other emergency communication circuits.
• Receives and compiles information from various sources related to police and emergency incidents, taking appropriate actions regarding intrusion, duress, and hold-up alarms.
• Directs response and/or modifies responsible personnel depending on the type of incident or request.
• Coordinates with various federal, state and local law enforcement officials for coordination of emergency situations. Responsible for the orderly flow of communications between the police dispatch center, agency leadership and the work force.
• Operates a variety of communications equipment, telephones and computer systems to support both routine and emergency operations.

Operations Support

• Performs system checks on a variety of equipment used in the dispatch center.
• Troubleshoots systems when problems arise and resolves issues whenever possible.
• Conducts equipment inventories and completes records and other logs.
• Performs monthly alarm checks, submits reports documenting the operational status of each circuit tested.
• Enters, updates and retrieves information from a variety of computer systems and sensitive databases.
• Gathers information and completes reports when local incidents rise to the level requiring notification to the VA Integrated Operations Center.

Work Schedule: Rotating: Days, night, weekends and Holidays will be required.

Physical Requirements: The work is typically sedentary in nature. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; etc. No special physical demands are required to perform the work. Working on off-tours, rotating shifts or regular overtime may be required.