Receptionist/Utility Billing Clerk

Receptionist/Utility Billing Clerk

The Receptionist / Utility Billing Clerk serves as the primary point of contact for visitors and customers at Town Hall, providing professional, courteous, and efficient service to residents and staff. This position performs receptionist, cashiering, and general administrative duties, including cash collection, scheduling, and clerical support for Town Hall operations. The position requires strong customer service orientation, attention to detail, and the ability to handle multiple tasks in a fast-paced environment. This position assists and reports to the Finance Department.

Reception and Customer Service Responsibilities

• Greeting in-person visitors, answer multi-line incoming phone calls, reply to general emails to provide residents with Town service information or direct inquiries to the appropriate staff.
• Resolve complaints and issues courteously, maintaining a positive customer experience.
• Support Town back-office operations including daily collecting and sorting of mail, scanning, coping, printing, and filing documents, maintaining Town calendar, updating Town flyers, and creating monthly newsletters.
• Monitor, order, and receive office supply inventory for Town Hall and other departments per request.
• Provide daily administrative support to the Town Administrator, Finance Department, and support other department Directors when needed.
• Schedule meetings and coordinate the use of meeting rooms for internal and public use.
• Perform Public Notary functions as needed

Utility Billing Clerk and Cash Handling Responsibilities

• Receive, record, and balance payments for utilities, licenses, building permits, and other Town provided services.
• Reconcile cash drawer daily and prepare deposits in accordance with Town policies.
• Utility account management includes providing residents with new account applications, assisting in setting up new utility services, and updating customer information.
• Backup or assist other employees within the Finance Department as needed.
• Perform other duties as assigned

Communications and Public Engagement

• Assist with updates to the Town's website, social media pages (Facebook, Nextdoor), and SeeClickFix platform as assigned.

Experience and Training

• High school diploma or GED required; additional business or administrative coursework preferred.
• Two (2) to five (5) years of experience in cash collections, customer service, or administrative office support preferred.
• Experience in a public or municipal setting desirable.
• Notary Public Certification or the ability to obtain it with six (6) months of hire.
• Strong verbal, written, analytical, and interpersonal skills required.

The Town of Milliken is a drug-free workplace that provides employment opportunities in compliance with all pertinent federal, state, and local laws and Town values that promote employee participation in the delivery of quality services to and on behalf of the community. Accordingly, the Town celebrates diversity in the workforce.