Patient Registration Representative

Patient Registration Representative (Patient Access Representative 1)

The Patient Access department has an exciting opportunity for a full-time Patient Registration Representative (Patient Access Representative 1) to work at the UHealth Plantation location. The Patient Access Representative 1 (On-site) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, and collecting payments.

Responsibilities include:

• Serve as Patient Advocate and Service Ambassador by providing a favorable first impression and proactive attention to internal and external customers in order to meet or exceed expectations, address concerns, and optimize experience.
• Perform all on-site patient access registration related functions promptly without compromising patient safety, quality, service levels, and reimbursement.
• Comply and abide with all established UHealth policies and procedures related to Patient Access and State/Federal regulations.
• Identify and collect patient's self-pay responsibility including co-pays, deductibles, co-insurances, self-pay discount rates, global packages, and previous outstanding balances for both technical and professional components in POS 11 and 22 clinics thereby playing a key role in reducing AR, Bad Debt, and Collection Costs by collecting patient's financial responsibility upfront.
• Perform other duties as assigned based on departmental needs.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Minimum requirements:

• High School Diploma required; Bachelor's degree preferred.
• One (1) year of relevant experience required; experience in a healthcare related setting highly preferred.
• Excellent verbal and written communications skills in English. Bi-Lingual (English/Spanish, English/Creole, English/French, English/Arabic) a plus.

Knowledge, skills, abilities:

• Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.
• Excellent mathematical and cash management skills.
• Knowledge of medical terminology preferred.
• Ability to work as an integral team member under minimal supervision, in a fast-paced, complex and highly stressful environment.
• Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
• Computer literate and ability to use multiple systems and acquire proficiency in the following electronic systems: UChart Cadence/Prelude/Enterprise Billing, Passport HealthWorks Compliance Checker, Availity, RIS-PACS, CaneCare, UMCare, Intellidose, MCSL, Experian and all online verification systems used by contracted payors.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.