Taxpayer Customer Service Assistant

Taxpayer Customer Service Assistant

Upper Darby Township is a municipal government where every day we embrace the idea that Upper Darby is the World in One Place. We are proud of our employees-individuals from all walks of life with deep ties to the township-who work together to promote the health and well-being of our community. Upper Darby's history is rich and far-reaching, spanning colonial America, the founding of our nation, and beyond. The township's population has evolved with each era, reflecting the diversity of both the United States and the wider world. Employees interested in the township's history are encouraged to explore the Upper Darby Historical Society.

Looking for a flexible role in public service where your customer service skills and attention to detail make a difference? Upper Darby Township is currently seeking a Taxpayer Customer Service Assistant to support residents during peak tax collection periods. This part-time position plays an important role in ensuring a smooth and efficient customer experience by providing front-line assistance to members of the taxpaying community. The Customer Service Assistant serves as a key point of contact at the One Center, helping residents prepare for tax payments, understand procedures, and navigate available services.

Key responsibilities include assisting customers at the payment desk, reviewing documentation for completeness prior to Tax Office processing, and providing clear guidance on acceptable payment methods, locations, and timelines. The role also involves supporting self-service payment and sign-in kiosk operations, managing customer flow between the One Center and the Tax Office, and helping maintain an organized and efficient service environment. Additional duties include reproducing tax bills, confirming amounts due using available systems, and providing general information on related Township services to support residents with tax, sewer, and trash payment inquiries. This role requires strong interpersonal skills, patience, and the ability to communicate clearly in a high-volume, public-facing environment. The Taxpayer Customer Service Assistant works closely with Tax Office staff to support accurate payment processing and deliver a positive and professional customer experience.

Intermittent, part-time schedule based on peak tax collection periods.

$23/hour

This position is not eligible for benefits.

Successful candidates will demonstrate strong communication and customer service skills, with the ability to interact respectfully and effectively with a diverse public. This position requires basic computer proficiency, including the ability to navigate systems, access information, and print documents. Candidates should have a general understanding of common payment methods, including checks and credit cards, and be comfortable assisting customers with self-service kiosks and basic troubleshooting. A high school diploma or equivalent is required, along with the ability to maintain professionalism, accuracy, and efficiency in a fast-paced environment. Previous experience in customer service, payment processing, or a public-facing office setting is preferred.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.