Bilingual Patient Services Representative I – (East Wenatchee)

Bilingual Patient Services Representative I - (East Wenatchee)

Job Category: Support Services

Full-Time

On-site

Rate: $19 USD per hour

Description

Job Summary: The Patient Services I's primary job function is to be responsible for initiating patient visits, coordinating patient appointments, collecting payments, entering/updating patient information on our computer system and providing courteous, efficient and informal telephone access to clinic services.

Job Specific Competencies:

• Greets all patients and guests in a warm and friendly manner.
• Registers patients; collects demographics and updates data as needed; and assists them with forms if necessary.
• Schedules appointments for patients using scheduling protocols and answering scripts.
• Enters accurate data in EMR, EDR and other electronic records in accordance with protocol.
• Obtains and verifies insurance information.
• Collects and records payments from patients. Balances encounter batch and monies collected with totals in practice management system.
• Directs phone calls to proper destination or takes a message as per protocol.
• Assists patients with information and education on other CVCH programs as approved by Supervisor.
• Provides accurate verbal translation, English & Spanish, when required.
• Performs other duties and tasks as assigned by supervisor.

General Duties and Responsibilities:

• Expected to be prepared to start shift at scheduled time, meet attendance standards, and work the hours necessary to perform the essential functions of the job.
• Conforms to safety policies, general housekeeping practices.
• Demonstrates sound work ethics, flexible, and shows dedication to the position and the community.
• Demonstrates a positive attitude, is respectful, and possesses cultural awareness and sensitivity toward clients and co-workers.
• Keeps customer service and the mission of the organization in mind when interacting with all clients, co-workers, and others.
• Employees are expected to embrace, support and promote the core values of respect, integrity, trust, compassion and quality which align with the CVCH mission statement through their actions and interactions with all patients, staff, and others.
• Conforms to CVCH policies and Joint Commission and HIPAA regulations.

Job Specifications:

• Education: None required. High School Diploma or equivalent preferred.
• Certification/Licensure: Must have a valid WA State Driver's License and good driving record.
• Experience: One year experience in the medical or business/office field or equivalent education and training/certification preferred.
• Language Skills: Bilingual in English/Spanish required.
• Interpersonal Skills: Excellent customer service skills. Ability to work in a collaborative team work environment and/or work independently. Strong interpersonal and communication skills, with the ability to work effectively with a wide range of consumers in a diverse community. Develop and maintain effective working relations with peers, patients, other agencies, contracted providers, and the public. Able to work well independently, learn quickly and adjust work assignments in response to system changes. Caring attitude, commitment to serving low-income patients.

Benefits:

• Medical: Premera (Self Insured) Preferred Provider - Employee covered - $70.00 per month Dependents covered – please refer to the benefits Guide 2026 for rates - First of the month following the first date of employment.
• Dental: Washington Dental - Employee covered – 100% Dependents covered – 50% - First of the month following the first date of employment.
• Paid Leave - 120 hours – Year 1 136 hours - Year 2 Each year after that employee will accrue 8 hours of PTO each year, on their anniversary date, until they reach a maximum of 208 hours at 10+ years. Paid Leave may be used immediately for sick leave and after 3 months employment for vacation. Maximum accrual cap of 320 hours; hours in excess of 320 hours will automatically transfer into the employees EIB.
• Extended Illness Bank (EIB) - Allows for maximum accrual of 200 hours - PTO hours in excess of 320 will transfer into EIB. Employees are eligible to use EIB hours after at least 3 consecutive scheduled working days of PTO (max 24 hours) which have been used for a personal illness and/or a qualifying event under FMLA or the WA Family Care Act.
• Holidays - 64 hours related to: New Year's Day Memorial Day 4th of July Labor Day Thanksgiving Day Day after Thanksgiving Christmas Eve Christmas Day - Holidays are based on an 8-hour day. Providers will receive a holiday pool of 64 hours as a 1.0 FTE at the beginning of each calendar year. Holiday pool hours must be used by December 31 of each calendar year; unused holiday pool hours will be forfeited. If an employee starts after the calendar year has begun, holiday hours will be prorated based on remaining holidays in the calendar year.
• Diversity Days - 3 Diversity Days - Available after the first payroll cycle after start date. Diversity days will be prorated based on start date as outlined below: Jan 1- April 30: 3 diversity days (24 hours if 1.0 FTE) May 1 – August 31: 2 diversity days (16 hours if 1.0 FTE) Sept 1 – Dec 31: 1 diversity day (8 hours if 1.0 FTE) Please refer to the Paid Leave policy for additional details.
• 403(b) Retirement Plan Lincoln Financial - 150% CVCH match up to 3% of the employee's contribution - Immediately. Vesting schedule: 20% at 2 years, 50% at 3 years, 60% at 4 years, and 100% at 5 years.
• Employee Assistance Program Mutual of Omaha - Free short-term counseling for employee and family - Immediately. Call 800-316-2796
• Long-term Disability Mutual of Omaha - Employee Only (variable) - First of the month following the first date of employment.
• Basic Term Life Mutual of Omaha - Employee Only (1x annual salary, up to $200,000) - First of the month following the first date of employment.
• Group Accidental Death and Dismemberment (AD&D) Mutual of Omaha - Employee Only (1x annual salary, up to $200,000) - First of the month following the first date of employment.
• Supplemental Term Life Mutual of Omaha - Employee / Spouse / Dependent(s) - First of the month following the first date of employment.
• Voluntary AD&D Mutual of Omaha - Employee / Family - First of the month following the first date of employment.
• Health Reimbursement Arrangement RedQuote - Reimbursement for out of pocket expenses for services received at CVCH (medical, dental, and prescription) by employees and their dependents enrolled in our medical plan. Up to $750 per family per year. - First of the month following the first date of employment.
• Flex Plan: Medical RedQuote - Flex Plan: Maximum $3,400 per year Direct Deposit available - First of the month following the first date of employment.
• Flex Plan: Dependent Care RedQuote - Flex Plan: Maximum $7,500 per year Direct Deposit available - First of the month following the first date of employment.
• AFLAC - Supplemental insurance – cafeteria plan - First of the month following the first date of employment.
• Wellness Stipend - CVCH will reimburse staff up to $30 per month for a local gym membership ORVCH will reimburse up to $150 per year for a subscription type workout program service (i.e.: Beachbody on Demand, Les Mills, etc.) - Immediately. Once employee has submitted invoice to HR/Payroll department.
• Cell Phone Discounts - Discounted monthly access feesDiscounted select accessories and special equipment - Available for personal cell phones, currently in place with AT&T & Verizon
• Tuition Reimbursement - For approved courses, the cost of tuition, books, and lab fees may be reimbursed at 75% of the actual costs up to a maximum of: $4,00