Customer Service Center Representative

Job Opportunity

If you excel at customer service, have a passion for helping people and the ability to make sound decisions, we have a position for you!

As the first point of contact in our Customer Service Center, you will provide the warmth of the human experience and the convenience of the latest digital interfaces. You will assist our members over the phone and through online chat with financial transactions, respond to inquiries, build relationships, and provide information on account status, balances, and loan details to deliver exceptional service.

As a First Community employee, you will enjoy:

• 100% Employer Paid Medical & Dental
• Annual Bonus & Incentive Plan
• Generous Personal, Vacation & Sick Days
• Tuition Reimbursement
• Wellness & Fitness Incentive
• Paid Volunteer Leave

As an ideal candidate, you will have:

• Customer Service Experience (call center experience preferred)
• Capability to assist members through multiple channels including, but not limited to phone, email, and chat.
• Meticulous attention to details, outstanding problem-solving skills and the ability to manage multiple projects and tasks simultaneously.