Processing Assistant IV – Self-Sufficiency Unit – Non-Emergency Medical Transportation

Join Our Team

Join our team and make a meaningful difference for children, adults, and families in our community. If you're a compassionate, dedicated, and highly skilled person who's been looking for a role where your ideas are heard, your work has visible impact, and your professional and personal growth is valued, consider building your future with us.

Person County Department of Social Services is seeking a detail-oriented and service-driven professional to join our team as a Processing Assistant IV within the Self-Sufficiency Unit. This position plays a vital role in supporting community members by ensuring access to Non-Emergency Medical Transportation, a critical service that helps individuals attend essential medical appointments, or providing gas vouchers and ensuring that services are delivered efficiently and in compliance with policies. The ideal candidate will have a strong commitment to customer service, an eye for detail, and the ability to manage multiple responsibilities simultaneously in a fast-paced environment. This position offers the opportunity to contribute meaningfully to the well-being of individuals and families within the community.

The starting salary will be determined with consideration given to both the candidate's educational background and relevant work experience. Must possess a valid driver's license and have an acceptable driving record per County policy. This is a non-exempt position working 37.5 hours weekly/1950 hours annually.

Essential Functions

• Enter authorizations for transportation assistance in the tracking system
• Review bills and authorize payment for contracted transportation and vendors.
• Organize and store payment records for auditing and monitoring purposes
• Check and monitor voicemails daily
• Calling medical providers
• Tracking gas voucher spreadsheet
• Entering/tracking missing gas vouchers verifications and PATS no shows
• Mailing No Show letters to clients
• Tracking Med Trans Stats (calls, gas vouchers and PATS rides)
• Verifying clients' approval in NC Tracks
• NEMT quarterly reports
• Attend quarterly Transportation Advisor Board meetings
• Other tasks as needed

Minimum Education and Experience Requirements

• Graduation from high school and demonstrated possession of knowledge, skills, and abilities gained through at least two years of office assistant/secretarial experience.
• or an equivalent combination of training and experience.

Special Certifications and Licenses

None.

Person County conducts pre-employment screening on candidates. Job offers are conditional pending the following: a pre-employment drug screen for all candidates. Positions designated by Person County as Safety Sensitive are also subject to random drug and alcohol testing. A background check for all candidates. Some positions also require a credit check. Additional screening and testing required for some positions. Within 3 days of the start of your employment with the County, you must be able to provide proof of your eligibility to work in the US. Person County Government is an Equal Opportunity/E-Verify Employer.