CUSTOMER SERVICE REPRESENTATIVE (Full-Time & Part-Time)

Customer Service Representative

Customer Service Representative supporting commercial and public sector clients. We are looking for a customer service representative to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with product and process related inquiries and professionally represent some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable.

There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program however we can usually find something that works for everyone.

This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn't required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job.

This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Essential duties include handling inbound and outbound contacts in a courteous, timely, and professional manner, listening to customers, understanding their needs, and resolving customer issues, researching systems to find missing information as applicable; coordinating with other departments to resolve issues as applicable, following the processes of the client program and performing all tasks in a courteous and professional manner, utilizing systems and technology to complete account management tasks, accurately documenting and processing customer claims in appropriate systems, following all required scripts, policies, and procedures, utilizing knowledge base and training to accurately answer customer questions, complying with requirements surrounding confidential information and personal information, appropriately escalating customer issues with the managerial team, ensuring first call resolution through problem solving and effective call handling, attending meetings and training and reviewing all new training material to stay up-to-date on changes to program knowledge, systems, and processes, and adhering to all attendance and work schedule requirements.

Candidates should be highly motivated, energetic, and dedicated. Required qualifications include being 18 years of age or older, having a high school diploma or equivalent, experience with data-entry utilizing a computer, the ability to read and speak English fluently, having a wired, high-speed internet connection (download speed of 20Mbps+), excellent organizational, written, and oral communication skills, the ability to type swiftly and accurately (20+ words a minute), ability to work regularly scheduled shifts within our hours of operation including the training period, basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, highly reliable with the ability to maintain regular attendance and punctuality, the ability to evaluate, troubleshoot, and follow-up on customer issues, an aptitude for conflict resolution, problem solving and negotiation, must be customer service oriented (empathetic, responsive, patient, and conscientious), ability to multi-task, stay focused, and self-manage, strong team orientation and customer focus, the ability to thrive in a fast-paced environment where change and ambiguity are prevalent, and excellent interpersonal skills and the ability to build relationships with your team and customers.