Student Guest Services Assistant

University Student Union California State University, Northridge Student Assistant Employee Job Description

Under the supervision of the Facility & Guest Services Coordinator and operational guidance of the Student Operations Assistant, the Student Guest Services Assistant is responsible for providing general information, assistance, and guest service support to students, staff, and campus guests visiting the University Student Union (USU) Sol Center and The Valera NEST. The Student Guest Services Assistant professionally represents the USU and serves as an ambassador for its programs, services, and facilities.

Job duties include:

• Operating USU front desks while providing high-quality guest services and accurate information in accordance with USU and CSUN policies
• Responding to guest inquiries in person and by phone, providing information about CSUN and USU programs, services, and special events
• Gathering and maintaining up-to-date information about services, events, and resources to share with guests as needed
• Communicating guest concerns or feedback to the appropriate personnel
• Facilitating USU equipment rentals by verifying the eligibility of guests, students, and USU employees
• Preparing daily shift reports
• Responding appropriately to a variety of emergency situations, including but not limited to medical emergencies and civil disturbances, and coordinating and/or executing emergency procedures as needed
• Sending professional correspondence to guests and personnel
• Maintaining lost and found items and coordinating drop-off to campus police
• Conducting traffic counts at hourly intervals to monitor facility usage and prepares reports
• Notifying appropriate USU staff when guests arrive for meetings or appointments
• Interpreting and enforcing USU policies and procedures
• Assisting with mail delivery throughout the USU facilities
• Attending monthly department meetings and trainings
• Remaining proficient in related software and equipment to support daily operations
• Conducting tours of the USU facilities to students, staff, and guests
• Performing other related duties as assigned

Qualifications:

Education:

Must be a currently enrolled CSUN student

Experience:

No previous related experience and/or specialized education required

Other requirements:

Must be available to work a minimum of 10/hours/week based on the operational needs and working hours of the department

Must be able to attend mandatory in-person USU and department orientations, trainings, and meetings

This position is a sensitive position as designated by the CSU. Following an offer of employment, the appointment is contingent upon successful completion of a background check and may be rescinded if the background check reveals disqualifying information and/or it is discovered that the candidate knowingly withheld or falsified information. No applicant will be denied employment solely on the grounds of a criminal offense. The nature of the offense, the date of the offense, the surrounding circumstances and the relevance of the offense to the position(s) applied for will be considered.

The person holding this position is considered a'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Knowledge, skills, and abilities:

Ability to be detail-oriented, self-motivated, and possess initiative

Ability to provide excellent customer service

Ability to maintain positive relationships with students, staff, guests, vendors, and colleagues

Ability to remain calm, professional, and solution-oriented in high-pressure situations

Ability to adhere to work rules, follow directions, use time effectively, and work productively

Ability or ability to learn to verbally communicate effectively, including the ability to share relevant information, thoughts, ask questions, listen well, and respond appropriately

Ability or ability to learn to communicate effectively in writing, including composition, grammar, spelling, and punctuation

Ability or ability to learn to accept constructive feedback and evaluate personal performance to recognize strengths and areas for improvement

Ability or ability to learn to independently manage multiple tasks simultaneously and adhere to deadlines

Ability or ability to learn to adapt to changes in work environment

Ability to maintain a neat appearance and courteous disposition

Ability to work and contribute to an inclusive, diverse working and learning environment

In conjunction with this position, the Student Guest Services Assistant will have the opportunity to learn, develop, and acquire the following transferable skills:

Administrative: Clerical: Relating to work in an office, especially routine documentation and administrative tasks such as filing, data entry, appointment scheduling, etc.

Analytical: Critical Thinking: The ability to think rationally and thoughtfully through a problem or project and determine the best steps needed.

Interpersonal: Communication: The ability to effectively give and receive information.

Customer Service: Displays positive attitudes and behaviors, which demonstrates an awareness and willingness to respond to customer's needs, requirements, and expectations.

Leadership: Integrity: Behaves in a fair and honest manner by showing consistency in words and actions, as well as, modeling a high standard of ethics.

Supervision is provided by the Facility & Guest Services Coordinator and Student Operations Assistant

Typical working conditions:

Work is primarily performed in a temperature-controlled office environment. Daily contact with members of the campus community, including students, faculty, staff, administrators and guests, is required. In addition to regularly assigned work schedule Monday-Friday, must possess an ability and willingness to work some weekends, academic interim, and break periods as needed; must be flexible, adaptable, and readily able to adjust to changes in work environment.

Application procedure:

Apply online at www.csun.edu/usu/jobs

Applications from CSUN students including first time, transfer, international, work study, LGBTQIA+, and Veterans are welcome and encouraged.

The University Student Union at California State University, Northridge is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Human Resources.