Credit & Collections Representative

Credit & Collections Representative

The Credit & Collections Representative is responsible for managing customer credit accounts, collecting outstanding balances, and maintaining accurate payment records. This role ensures timely receipt of payments, supports customer inquiries, and partners with internal teams to resolve billing issues professionally and efficiently.

Responsibilities:

• Manage assigned customer accounts and monitor payment activity
• Contact customers regarding overdue balances via phone, email, and written communication
• Maintain detailed records of collection activities and account status
• Review and analyze credit applications, credit limits, and payment history
• Investigate and resolve invoice discrepancies and account disputes
• Process payments and apply funds accurately to customer accounts
• Issue account statements and follow-up reminders
• Work closely with Billing, Customer Service, and Accounting teams
• Recommend accounts to be placed on credit hold or for further action when necessary
• Prepare reports on aging accounts, collection status, and performance metrics
• Ensure compliance with company policies and applicable regulations

Salary: $25.00

Position Requirements:

• Strong communication and customer-service skills
• Ability to negotiate payment arrangements professionally
• Proficient in Microsoft Office (Excel, Outlook, Word)
• Detail-oriented with strong analytical and problem-solving abilities
• Ability to manage multiple accounts and prioritize deadlines
• Familiarity with credit laws and collection best practices