Warranty Manager

Warranty Manager

The Warranty Manager is responsible for creating and expanding the existing and extended warranty programs along with clearly identifying key metrics for which to measure various warranty parameters in order to drive improvement actions across all Grundfos branded products within the Americas Region. The Warranty Manager will have responsibilities towards strategic initiatives and programs to improve the warranty process and other processes within the organization and be the corporate champion and subject matter expert for warranty. Moreover, the Warranty Manager should be very present and active in supporting the Regional Quality Director and the team in case of Quality issues.

Essential Functions

• Work with Finance, Sales, and other teams to create necessary reports.
• Participate in meetings, visit customers, be visible.
• Optimize complete warranty process across total value chain (customer, sales unit, production, etc.)
• Facilitate and ensure that analyses made by the service organization is communicated and shared with the development team, operations and sales.
• Manage and provide direction for the warranty work in support of business operations.
• Cultivate, disseminate, and enforce functional policies, procedures, standards and quality assurance best practices.
• Support that service technicians are properly trained in making determinations about warranty qualification based upon product inspection and execute the appropriate business transactions in accordance with current warranty policy.
• Insure decisions about sales are made at the appropriate level in accordance with our current group policies and standards.
• Drive the awareness and communicate directly with sales and provide the necessary data showing market/customer/product warranty cost and rate over a given period; identify improvement opportunities; recommend actions and follow-up.
• Liaison with the group to insure warranty policies and procedures are aligned with the company expectation.
• Participate with quality/production/product management/sales as necessary to manage quality situations that impact warranty cost and rate.
• Set the expectation of performance within service team, i.e. warranty processing timeframes.
• Responsible for the overall direction of the next generation segment warranty activities.

Qualifications

• Previous supervisory/management experience preferred.
• Solid understanding of local market conditions.
• Excellent oral and written communication skills.
• Strong computer skills.
• College degree preferred.
• Knowledge of company specific software.