Supervisory Medical Support Assistant

Supervisory Medical Support Assistant

The Supervisory MSA will act as liaison with the Medical Support Assistants, Medical staff, Nursing staff and other services offering expert advice on administrative details and procedures relative to areas and will evaluate problematic areas and present findings to their Supervisor and respective Service Line designees for corrective action. Major Duties include but are not limited to: Responsible for planning, organizing, and directing the work of lower medical support assistants. The employee establishes work priorities, identifies developmental training needs of employees and provides or arranges for training when required. He/she works closely with their Supervisor to identify and develop training which meets the needs of the MSA and administrative/clinical data capture requirements. The incumbent's responsibility for training includes, but is not limited to, in-service education of on-the-job skills, classroom instruction closely associated with actual inpatient/outpatient hospital clinical practices, and attitudes and relationship of position to professional staff. Incumbent is responsible for new employee orientation and is expected to work closely with new employees for the first (90) days. Conducts regular staff meetings with the medical support assistants to update them on policy changes and new procedures. S/he attends required Section meetings and other meetings throughout the facility as deemed appropriate. The employee may serve on workgroups and/or committees as deemed appropriate. Incumbent may be called to assist in audits or studies relating to the clinical setting. Serves as point of contact for resolving patient issues especially regarding appointment and scheduling concerns. Incumbent researches the issue and attempts to resolve it before it escalates to the Patient Representative, Clinical Service Chief, Chief of Staff or Center Director's Office. Maintains clerical guidelines and manuals as well as preparation of material to be used in training new employees. Training materials used shall be developed by their Supervisor and conform to the most up-to-date procedures. Incumbent will also be responsible for training auxiliary personnel such as temporary, work study, and volunteers used for intermittent heavy workload areas.

• Planning, organizing and directing the work of lower graded medical support assistants.
• Established work priorities.
• Identifies developmental training needs of employees and arranges training when required.
• Conducts in-service on-the-job skills assessment and instruction.
• Assigns work based on requirements and resources available.
• Reviews work produced and analyzes weekly reports to evaluate production.
• Resolves backlogs, scheduling errors, ICB Capture, EARR review and pre-registration data.
• Conducts regular staff meeting with medical support assistants.
• Communicates and updates on policy changes and new procedures.
• Services as point of contact for resolving patient issues especially regarding appointment and scheduling concerns.
• Acts as liaison with medical support assistants, medical staff, nursing staff and other services.
• Collects, compiles and tracks data and statistical information in support of several VA, VISN and local programs

Work Schedule: 40 Hours a week, Monday-Friday- 8:00am - 4:30pm, EST

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: FS-F01629

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

NOTE: This position is in the Excepted Service. No EDRP. Veterans' Preference does not apply for internal or other current permanent Federal agency employees. This position is not a Bargaining Unit. Interchange Agreements with Other Merit System: Employees who occupy medical or medical-related positions and were appointed under 38 U.S.C. 4701(1) or (3) [formerly 38 U.S.C. 4104 (1) and (3)] must be serving in a full-time position without time limit and have served continuously for at least one year in this other merit system to be eligible to convert to the Title 5 System. Some exceptions to this rule may apply if you have previously acquired tenure under a Title 5 appointment.