Supvr – Service Center

Supvr - Service Center

Matthews International is seeking a Service Center Supervisor for our Brooklyn, NY Service Center. This role is responsible for the day-to-day supervision of a high volume service center, including employee supervision, employee scheduling, dispatch, routing software, PM maintenance of the new delivery fleet and delivery of company products to external customers.

Matthews International is a worldwide leader in casket manufacturing, providing the highest quality wood, metal and cremation caskets and other products to our funeral home customers. Matthews International offers a competitive starting salary range of $75,000 with full benefits starting day one which includes: medical, dental, vision, near site clinic, opportunities for annual bonuses, flexible saving account (FSA), short and long term disability (after 90 days), life insurance, earned time off (starts accruing immediately), 401(k) retirement plan with company match and employee stock purchase plan.

Job responsibilities include planning and scheduling receipt and delivery of distribution center products, performing routine quality inspections of incoming product and reporting quality issues, handling day to day execution of inventory processes for numerous items across different SKU's, supervising the daily work schedules of picking, staging and loading outgoing shipments of product, executing the delivery of any expedited shipments on an emergency basis, measuring, monitoring and reporting operations performance and efficiency metrics, directing and guiding the day to day operations staff including warehouse/driver positions, overseeing and/or performing SAP transactions, executing continuous improvement programs using Lean principles, utilizing the Matthews Management System in DC Operations, leading employee training, operating delivery vehicles and making deliveries (approximately 25% of the time), and additional duties as assigned.

Why choose Matthews International? We are dedicated to not only providing fulfilling work experience but also ensuring your overall well-being. When you join our team, you'll gain access to a robust benefits package that supports your physical, mental, and financial health. - Medical, Dental & Vision: Enjoy peace of mind with our comprehensive benefits package, including an employer HSA (Health Savings Account) contribution. - Earned Time Off: Recharge and rejuvenate with earned time off to spend on your terms. - Paid Holidays: Celebrate special moments and create lasting memories with paid holidays. - Floating Holidays: We value your flexibility, and we offer floating holidays to suit your schedule. - Financial Perks: 401(k) program, complemented by a company match, as well as an Employee Stock Purchase Program. - Education Perks: We believe in your continued growth and offer educational assistance to support your professional development. - Dependent Scholarship Opportunities: We care about your family's future, which is why we provide opportunities for your dependents to pursue their educational dreams.

Qualifications/requirements include 4+ years of previous service center experience; or equivalent combination of education and experience. Dispatch and software routing experience. Basic degree of proficiency in MS Office Suite, Outlook & Internet applications. Previous SAP experience strongly preferred. Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients. Ability to work overtime as necessary. Must have current driver's license, clean driving record and either possess or ability to obtain a DOT Medical Card.

Physical aspects/work environment regularly require standing, walking, sitting, using hands to finger, handle, or feel; reaching with hands and arms; stooping, kneeling, crouching, or crawling; and talking, hearing and seeing. Occasionally lift and/or move up to 50 pounds. The noise level in the work environment may be high. Reasonable accommodations may be made to enable individuals to perform the essential functions.