Service Coordinator

Service Coordinator

The Service Coordinator will be responsible for providing administrative support to the service department. This includes administering and managing T&M billing, service agreements, contract renewals, works orders, service reports, and customer accounts. Duties and responsibilities include but are not limited to:

• Correspond with customers as needed. Answer service calls and resolve issues.
• Administer and manage T&M, Job and Service Agreement billing.
• Issue and distribute invoices to customers accordingly.
• Process service agreements and contract renewals. Work with sales team to understand and confirm contract terms.
• Complete and submit certified payroll reports.
• Maintain customer accounts and contact information in the system.

This is an in-office position in Ballston Spa, NY.

Work Experience:

• Associates Degree or equivalent related work experience.
• 5+ years of relevant work experience.
• Knowledge of HVAC or similar industry preferred.
• Great customer interface skills required.
• Ability to work under pressure required.
• Proficient at using MS software

Benefits:

Advance your career with Stark Tech, a leader in facilities and energy solutions. We specialize in integrating systems, providing energy-efficient equipment and services, and supporting sustainability through innovative technologies like renewable natural gas conversion and energy storage solutions. At Stark Tech, we prioritize employee well-being and offer comprehensive benefits including paid time off, 401(k) with employer match, medical coverage, wellness programs, and career development opportunities. Join our fast-growing, customer-focused organization where your skills and dedication will be valued and rewarded with competitive pay and a positive work environment.