Administrative Clerk

Administrative Clerk

Reports to: Intake Director and CEO

Education & Experience:

• High school diploma or equivalent required; BA/BS preferred.

• 1–3 years of administrative experience, with preference for experience in mental health or substance use settings.

• Strong verbal and written communication skills required.

• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and modern office equipment.

Position Overview: The Administrative Clerk provides essential support to ensure smooth office operations at PGIC and D-POM, LLC. This role requires professionalism, attention to detail, and excellent interpersonal skills to interact effectively with clients, staff, and external partners.

Key Responsibilities:

• Answer and direct phone calls professionally; provide basic program information.

• Greet clients and visitors with courtesy and professionalism.

• Maintain confidentiality of sensitive client and office information.

• Perform data entry, filing, document preparation, and correspondence.

• Track reimbursements, office expenditures, and assist with report reconciliation.

• Independently draft letters, memos, and internal communications.

• Assist with intake processes and other special projects assigned by the supervisor.

• Handle multiple tasks efficiently under high-stress conditions.

• Communicate effectively with clients, staff, and others to resolve questions or concerns.

Other Position Characteristics:

• Requires constant mental alertness, attention to detail, and accuracy.

• Supports overall office efficiency by assisting staff and leadership.

• Friendly, compassionate, and capable of understanding client challenges.

• Opportunity to receive support in pursuing RBT (Registered Behavior Technician) certification.

Why PGIC:

• Join a dedicated team providing meaningful services in Baltimore.

• Work in a professional environment that values growth, collaboration, and client-centered care.