Member Service Representative I/II – Seton Branch

Member Service Representative

Branch Location: Seton Branch 4801 Seton Drive Baltimore, MD ****INCLUDES SATURDAYS****

Company Summary: MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. MECU's success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live. We never compromise the member experience - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.

Position Summary

MSR I: Under general supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issues and professionally handles members' inquires face to face. Provides a variety of transactional services for members' accounts on deposit and loan products. Ability to recognize additional financial service needs of the member and able to promote and explain these services/products to the member.

MSR II: Under moderate supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issues and professionally handles members' inquires face to face. Provides a variety of transactional services for members' accounts on deposit and loan products. Ability to recognize additional financial service needs of the member and able to promote and explain these services/products to the member. Ability to assist with Teller functions. Conduct on the job training for MSR I.

Necessary Skills

• Cross-Sell Products
• Listening Skills
• Routine Account-Related Requests
• Dependability
• Quality of Work

Education

• High School Diploma (general studies) – Required
• General Education Degree (GED) – In Lieu of H.S. Diploma

Experience

• Member Service Representative I - Twelve (12) months Sales/Teller/Member Service Experience – Required
• Member Service Representative I - Twelve (12) Financial Services Background - Preferred
• Member Service Representative II - Eighteen (18) months Financial Services Background - Preferred

Additional Experience And/Or Qualifications

• Proficient in the lending process including input, funding, maintenance.
• Adherence to BSA, the Privacy Act and Elder Abuse reporting is a requirement of the position
• Assist with lending up to and including imputing: funding and maintenance of loans.
• Proficient written and oral communication skills
• Participation in Business Development activities - REQUIRED

Additional Requirements

There may be circumstances related to MECU business operations that may periodically require you to report to a different branch/work location.

Compensation

Salary Range per hour, depending on experience and qualifications

MSR I: $16.63 - $24.13

MSR II: $18.27 - $26.54

Benefits At MECU Credit Union

At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to:

• Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
• 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
• Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
• Tuition Assistance: Continue your education and professional development with our tuition assistance program.
• Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
• Parking Discounts: Enjoy discounted parking to make commuting easier.
• Long-Term Care Insurance: Prepare for the future with long-term care coverage options.
• Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.

Join MECU and enjoy benefits that truly support you and your family.

Physical Demands

While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25-pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.