Patient Services Representative

Stillwater Medical Center

Otolaryngology is a fancy name for the practice of helping patients with ear, nose, and throat (ENT) issues. Also known as our ENT Clinic. We are growing and would like to welcome a new team member to our busy clinic! Key attributes we need in this patient serving, clerical role:

• Positive attitude - always willing to lend a hand when needed
• Flexible team player who is committed, accountable and ready to learn
• Motivated individuals who like multi-tasking in fast-paced working environments, and is a self-starter that likes to stay busy

Why choose Stillwater Medical?

• Competitive Wages and Benefits
• Supportive work environment
• Modern Healthcare's Best Places to Work - since 2012

Details:

• Full-time; 40 hours per week

JOB SUMMARY: Serves as front line ambassador for SMC Clinics. Responsible for providing support services to SMC patients, families, and providers in a professional and courteous manner. Performs patient check-in functions and accurately gathers and enters all required patient demographic information into clinic patient system(s). Schedules future appointments, collects all appropriate data from patients, and refers clinics/providers according to clinic protocols. Demonstrates customer service skills responding to inbound calls and face-to-face inquiries and conversations. Provides and explains required documents and insurance benefits to patients. Collects patient co-payments and other applicable deductibles, deposits, or payments. Reconciles daily cash transactions with patient account entries and prepares daily bank deposit.

QUALIFICATIONS:

• High school graduate or equivalent.
• Ability to communicate effectively, both verbally and in writing.
• Previous medical office experience or background in general office work preferred.
• Demonstrates excellent customer service skills.
• Ability to receive, comprehend, and follow verbal and written instruction for office routines and policies.
• Ability to understand insurance benefits and perform basic mathematical tasks.
• Knowledge of medical terminology is helpful.
• Understand the ethics of confidentiality.
• Ability to type at least 40 wpm.

PHYSICAL REQUIREMENTS:

• Must have adequate perception of sounds or adequate hearing with corrections.
• Adequate vision, or correctable with glasses/contacts, to prepare reports and read written materials.
• Able to work in latex-burdened environment.
• Able to speak clearly and distinctly with staff, physicians, patients, and families.
• Demonstrates adequate stamina to deal with stressful situations and to complete the necessary work schedule.
• Possess fine motor skills and hand/eye coordination to manage office equipment.