Revenue Collection Specialist (Treasurer’s Office)

Salary: $48,123.00 - $56,544.00 Annually
Location : Chesterfield, VA
Job Type: Full-Time
Job Number: 26-00752
Department: Treasurer
Opening Date: 05/04/2026
Closing Date: 5/10/2026 11:59 PM Eastern

Minimum Qualifications
Minimum Education and Experience:

High school diploma or GED; three years of customer service experience, including one year of collections or accounts receivable experience; or an equivalent combination of training and experience.

Required Knowledge, Skills, and Abilities:

Working knowledge of the principles and practices of customer service; of standard office practices and procedures; general knowledge and understanding of the payment processing procedures for the various County departments where payments are accepted. Ability to exercise tact and diplomacy in dealing with the public; to interact with a variety of people from different cultures and backgrounds and of varying ages; to perform mathematical calculations; to communicate effectively orally and in writing; to operate a personal computer and related software and other standard office equipment; to develop and maintain effective working relationships with internal and external customers. Those candidates with verbal and written fluency in both English and Spanish are encouraged to apply.

Pre-employment drug testing, FBI criminal background check and education/degree verification required.

Duties
Under general supervision, performs work of routine difficulty in the more difficult and complex property tax revenue; assists with handling citizen communications; performs customer service duties; and assists deputy in support role of collection of delinquent property taxes.

Duties also include the following:
• Serves as administrative support to the Revenue Collection Agent function to include a wide range of delinquent collections tasks such as research of returned checks, bank or employer liens, the debt set-off process, employee collections, judicial sales and bankruptcy filings
• Researches and responds to the more sensitive and complex customer inquiries and concerns
• Provides comprehensive or specialized information concerning tax laws in regards to property taxes
• Processes correspondence received in the Delinquent Collections area, researching as necessary to provide appropriate assistance
• Places or removes DMV stops on accounts due to delinquent taxes
• Assists taxpayers in person or over the phone as needed with payment plan applications and answering questions regarding tax payment and the delinquent collections process
• Provides assistance in the collection of delinquent accounts for other County departments
• Researches and resolves difficult and complex customer account issues
• Provides Lien Release letters and Adjusted Lien letters to taxpayers, employers and financial institutions
• Performs a wide variety of office support tasks (e.g. scanning, data entry, setting up files)

Performs other work as required.

To maintain pay equity among staff, the ideal candidate will be offered $48,123 with flexibility based on direct experience.
This position is a part of an approved Career Development Plan (CDP) and offers career progression opportunities, as funding permits, based on performance, qualifications, and experience.
Shift

Monday - Friday; 8:30 a.m. - 5:00 p.m.
Work Location

Treasurer's Office
Chesterfield County is an Equal Opportunity Employer Committed to Workforce Diversity, Equity, and Inclusion
For information on county benefits, view
01

Do you have a high school diploma or GED? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)

• Yes
• No

02

How many years of customer service experience do you have via telephone and in a face to face environment? (Please answer accurately. Failure to answer accurately will result in disqualification from consideration.)

• Less than 1 year
• 1 - 3 years
• 3 - 5 years
• 5 - 10 years
• 10 - 15 years
• More than 15 years

03

How many years of professional experience do you have handling cash transactions? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)

• Less than 1 year
• 1 - 3 years
• 3 - 5 years
• 5 - 10 years
• 10 - 15 years
• More than 15 years

Required Question