Part-Time Customer Service Representative

ESSENTIAL FUNCTIONS, KNOWLEDGE, SKILLS AND ABILITIES:

Provides customer service, including greeting and assisting customers, opening and distributing mail, answering and returning phone calls, answering and returning emails, directing customers to appropriate staff members, and maintaining updates to database. Receives and processes payments, makes copies of information, issues receipts, and answers related questions. Records receipt of tax payments to proper accounts, receives income tax returns, tax payments and assists taxpayer/residents with income tax questions.; Reviews accounts of payments and/or bankruptcy information. Posts payment to accounts, counts cash, stamps checks, balances and verifies payments, enter information into computer. Formats, composes and prepares letters to residents and business regarding discrepancies, incomplete returns, types letters, labels, reports or other correspondence on a computer, checks for accuracy and mail and income tax forms and bills. Must possess a good knowledge of correct English usage, including spelling, grammar, punctuation and vocabulary. Must possess a working knowledge of basic accounting policies and procedures, and mailing requirements. Must have the ability to learn and understand applicable state, federal and local ordinances, laws, rules and regulations. Must have the ability to perform administrative and secretarial practices and procedures such as business letter writing and the operation of standard office equipment. Must be skillful in communicating orally with internal staff, citizens and other departmental staff. Must have skill in using tact, discretion, initiative and independent judgment within established guidelines, organizing work, applying logical thinking. Performs other duties as required for the efficient operation of the Department of Finance.

MATERIAL AND EQUIPMENT USED:

Personal Computer and or Terminal- Mail Machine - General Office Equipment.

MINIMUM QUALIFICATIONS:

• High School Diploma or GED equivalent.
• May be required to participate in testing at the discretion of the City.
• Must satisfactorily complete a police background investigation with fingerprinting.
• Six (6) months to one (1) year of progressively responsible experience performing general office duties with accounting functions or any combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job.