Will Call Specialist

Description & Requirements

Job Description

We are in search of a Will Call Specialist to join our growing team. The Will Call Specialist is responsible for managing and processing walk-in customer orders. You will play a key role in working closely with customers to meet their needs and ensure they have a successful and positive experience with BradyPLUS.

Responsibilities Include:

• Assist walk-in customer with entering, reviewing, and placing orders
• Print, organize, and distribute order tickets to the warehouse team to ensure accurate fulfillment
• Maintain a high level of attention to detail when processing orders, verifying item numbers, quantities, and customer information
• Collect customer payment information in accordance with company policies and security standards
• Update and maintain customer credit card information accurately and confidentially
• Invoice completed tickets promptly once orders have been fulfilled
• Print and manager pre-entered orders
• Enter and process RMAs (Return Merchandise Authorizations)
• Maintain an organized and professional will call area to support a positive customer experience
• Additional duties or special projects as assigned

The Ideal Candidate Will Have:

• A minimum of 1 year of experience in Customer Service is preferred, but open to entry level candidates.
• Excellent verbal and written communication skills that portray professionalism and strong interpersonal skills
• Proficiency with CRM software and other customer support tools
• Keen attention to detail and accuracy in handling data and documentation
• Strong organizational and time management skills
• Ability to work independently and collaboratively
• Customer-centric with a focus on delivering exceptional service
• Ability to physically sit at a desk for long periods, operate a computer, and listen/speak clearly to customers

Compensation & Benefits:

BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About BradyPLUS:

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experience. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery. We strive to be the best employer we can. We value people, we embrace change, and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com .

BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodation for applicants and employees with disabilities.