Customer Service Rep – 2nd Shift: Mon/Tue/Thu/Fri, 4:00pm – 2:00am

Why Work for Saddle Creek?

Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you're looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.

Benefits

• Weekly pay with skill pay and shift differentials
• Benefits package including medical, dental, vision and medical reimbursement
• Medical employee-only premium less than $10/week with wellness discounts
• HSA with annual employer contribution
• Weekly 401(k) match
• Vacation immediately upon hire
• 8 holidays per calendar year
• Personal time after 90 days
• EAP and identity theft protection
• Tuition reimbursement
• Company paid life insurance and short term disability

Pay in Edwardsville, IL

• Base pay is $16.00 per hour
• 2nd Shift differential is $1.00

Hours

2nd Shift: Mon/Tue/Thu/Fri, 4:00pm - 2:00am

Overview

The Customer Service Representative (CSR) is responsible for providing customers with high quality, professional customer service. The CSR acts as a liaison between the customer and Saddle Creek, assists customers on all issues, answers questions, investigates and resolves a wide array of client questions and concerns using a variety of systems offers solutions in a positive manner. This position will be expected to establish and maintain effective working relationships with associates, other agencies, customers and the public.

Responsibilities

• Process orders, returns and exchanges; generate pick tickets, receipts, shipping documents, and billing invoices; and complete other related tasks in a high-volume, fast-paced environment
• Check in all carriers for appointments and ensure quality and accuracy of process
• Accurate input and verification of merchandise receipts on a timely basis
• Maintain current customer contracts accurately and in a confidential manner
• Organization of all files, manuals, projects, and contracts to ensure the proper information and documentation is provided to the customer in a timely and efficient manner
• Generating and retention of all required reporting for the customer and Saddle Creek
• Processing customer orders on a timely and accurate basis according to customer request.
• Communicates with the customer verbally and in writing with a professional and positive attitude.

Qualifications

Education/Experience

• Associates' Degree preferred
• High School Diploma or GED required.
• Must have at least six (6) months of experience in a customer service role.
• Experience with working with a warehouse management systems (WMS) is preferred.

Knowledge, Skills and Abilities

• Strong communication both verbally and in writing, especially through e-mail and over the phone
• Strong interpersonal skills
• Good problem solving and prioritizing skills
• Ability to effectively manage and resolve conflict
• Attention to detail to prepare and maintain accurate records and reports
• Ability to follow both written and verbal instructions
• Technology savvy
• Proficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint are preferred
• Comfortable working in both office and warehouse environment with wide temperature ranges