Patient Experience Advocate I

Patient Experience Advocate

About Olympic Medical Center:

Imagine working on Washington State's beautiful North Olympic Peninsula where recreational opportunities abound. Whether you enjoy hiking, camping, fishing, kayaking or cycling, the Olympic Peninsula is home to numerous adventures for outdoor enthusiasts. It's a great place to live, work, play and raise a family.

Bordered by the scenic Olympic National Park, the Strait of Juan de Fuca and the Pacific Coast - with Seattle and Victoria, BC just a ferry ride away - you won't find a better location. You'll receive a competitive salary, excellent benefits, relocation assistance plus an amazing PNW lifestyle – a perfect combination!

FTE: 100%

Work Shift: Days

Pay Range: $25.25 - $37.09

Union: None

Shift Differentials/Premiums:

Weekend & Holiday Shifts: No

On-Call Shifts: No

Job Description:

The Patient Experience Advocate is dedicated to improving the patient and family experience. This position is responsible for providing timely and appropriate assistance and support services as needed with patients, families, and staff that are in contact with the Patient Experience Department, and is responsible for patient satisfaction efforts to include staff training, promoting initiatives, satisfaction survey processes, and patient/family complaint resolutions. This position also provides support in complying with regulations surrounding patient rights and patient grievances. The Patient Experience Advocate will also assist with special projects and the general operation of the department, and will work to minimize risk to the organization with loss of business or reputation, and loss by patient claims that would result from dissatisfied patients.

Patient Experience Advocate I:

Education:

• High school diploma or equivalent required
• Associate degree preferred

Experience:

• Two years' experience required in healthcare, customer service, or social work/social service
• Bilingual in Spanish preferred – if incumbent will be used for medical interpretation purposes, successful completion of language proficiency assessment will be required

Licensure/Credentials:

None.

Benefits Information:

Click here for information about our benefits.

Equal Employment Opportunity (EEO) Statement:

Olympic Medical Center is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please visit www.eeoc.gov.