Job File Coordinator

SERVPRO of Southern York County is Hiring a Job File Coordinator!

Already know how to keep jobs moving, paperwork tight, and customers in the loop? This role was built for you.

We're looking for a Job File Coordinator who thrives in a fast-paced environment managing multiple jobs, keeping documentation airtight, and ensuring clear communication between customers, production teams, and office staff. If you've worked in a similar role before, you'll feel right at home—and have room to grow.

Benefits

• Competitive compensation
• 401(k) with employer match
• Health, dental, and vision insurance available
• Paid training
• Career progression opportunities
• Professional development
• …and more!

What You'll Be Doing

• Serve as the main point of contact for customers, maintaining clear and professional communication throughout each project
• Monitor incoming leads from conversion through active job status, completion, and invoicing
• Oversee daily job progress, including Drybook, job status updates, audits, and work-in-progress tracking
• Maintain an accurate Work-in-Progress (WIP) board for all active jobs
• Communicate daily with Production crews to ensure all required documentation is captured on-site at the point of service
• Create and review estimates based on scope, photos, and field documentation
• Review and validate all job file documentation for accuracy, completeness, and compliance with program requirements
• Perform internal audits to ensure all work performed is properly documented and invoiced
• Review timestamps and data points to ensure accurate reporting and KPMs
• Complete all job close-out activities, including coordinating with accounting for proper invoicing
• Work closely with Project Managers and other departments to keep projects moving efficiently
• Assist other departments as needed

What Makes You a Great Fit

• Experience as a Job File Coordinator or in a similar administrative/estimating role is a strong plus
• Highly organized with strong attention to detail
• Ability to multitask and manage multiple jobs at once in a fast-paced environment
• Strong customer service and communication skills
• Comfortable using computers and learning new systems quickly
• Experience in restoration, construction, or insurance industry is a plus

Education & Experience Requirements

• High school diploma or GED required
• Previous office or job file coordinator experience preferred
• Strong administrative, organizational, and communication skills
• Proficiency with digital tools and job management systems

Work Environment & Schedule

This is a largely sedentary role in a fast-paced office environment where organization and follow-through are key. Some filing is required, including lifting files, opening cabinets, and occasional bending or standing. This is a full-time position with hours typically between 8:00 a.m. and 5:00 p.m., Monday–Friday. Some flexibility and occasional extended hours may be required based on business needs. Employment is contingent on successfully completing a background check, subject to applicable law. If you take pride in clean files, smooth workflows, and keeping projects on track—we want to hear from you!

Each SERVPRO® Franchise is independently owned and operated. Compensation: $25.00 - $30.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.