IT Service Desk Coordinator (Top Secret Cleared)

IT Service Desk Coordinator (Top Secret Cleared)

Everforth ECS is seeking an IT Service Desk Coordinator (Top Secret Cleared) to work in Northern VA.

This role supports daily IT operations, service desk coordination, inventory tracking, reporting, communications management, and administrative compliance. The ideal candidate is reliable, professional, customer-service focused, and comfortable working in a secure technical environment.

Responsibilities

• Serve as a first point of contact for users in the lab / IT support environment.
• Support service desk intake, ticket tracking, routing, and follow-up.
• Redirect walk-up requests into the formal ticketing process.
• Compile and distribute service desk reports.
• Run reports from project ticketing systems across classified and unclassified environments.
• Manage device inventory spreadsheets.
• Support equipment intake and outtake procedures.
• Monitor multiple email distribution lists and consolidate action items.
• Track tasks and follow up on open items.
• Elevate important IT issues to leadership.
• Support SOPs, workflow documentation, process tracking, and administrative procedures.
• Communicate professionally with users, customer personnel, technical staff, and program leadership.