Service Dispatcher VPS

Service Dispatcher VPS

With over 55 years of experience, we are a leading hot tub and swim spa dealer throughout the Pittsburgh area. We also offer the best hot tubs and swim spas in the market. We became a part of Leslie's family in January 2018. From new above-ground pools, hot tubs, and swim spas to superior pool and hot tub service, as well as quality products designed to keep your pool and hot tub operating efficiently and effectively, we've got everything you need to create and care for the perfect outdoor oasis. Our hot tub experts will help you choose the best model for your needs and space, ensuring that it features everything you need for a relaxing soak or a wonderful workout. We also carry numerous accessories that are certain to make hot tub and swim spa ownership easier and more enjoyable.

The Service Dispatcher plays a key role in supporting the Service and Delivery teams by coordinating, scheduling, and confirming service appointments using scheduling software. This position serves as a central communication hub between customers, service technicians, delivery teams, and store personnel, ensuring a smooth and efficient service experience while delivering exceptional customer service.

Pay Rate: $17.00 /Hourly Compensation within range to be determined by the applicant's education, experience, knowledge and skills, as well as internal equity and alignment with market data.

Responsibilities:

• Schedule, coordinate, and confirm service and delivery appointments
• Answer inbound customer calls and provide timely, professional assistance
• Communicate effectively with Service Technicians, Delivery Teams, and store staff regarding appointments and updates
• Monitor schedules and make real-time adjustments as needed to maximize efficiency
• Follow up on parts orders and service-related inquiries
• Assist with warranty claims processing and required documentation
• Organize, maintain, and manage departmental forms and records
• Prepare and maintain reports related to service operations
• Ensure a high level of customer satisfaction through clear communication and follow-through

Qualifications:

• Excellent verbal and written communication skills with strong phone etiquette
• Proficiency in Microsoft Word, Excel, and internet applications
• Experience with Gmail, Google Drive, and G Suite tools
• Strong keyboarding and data entry skills
• Ability to interact professionally and positively with individuals at all levels
• Strong organizational skills and attention to detail
• Ability to multitask and work in a fast-paced environment

Preferred Experience:

• Previous scheduling or dispatching experience is a plus, but not required (training provided)
• 2+ years of retail or call center customer service experience preferred (training provided)

We offer our employees competitive compensation, extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities.

Leslie's recognizes a critical component to our continued success is our people. Leslie's is proud to have a culture of inclusion that seeks to celebrate and embrace the different backgrounds and perspectives that help drive our success and support team members in developing and growing with us. We aim to create a workplace where all team members feel welcomed and valued and inspire each other every day.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.