Police Dispatcher (PT/FT)

Job Title

$1,700 - Monthly Flexible Benefit Plan Contribution for Medical Benefits. Bilingual Incentive Pay, Longevity Pay & so much more!

Essential Functions

Essential functions include receiving requests for police or other emergency services over the phone, answering 911 calls, screening incoming calls to determine necessity, priority, and type of response required, monitoring other radio frequencies to be aware of incidents elsewhere that may affect City police operations, monitoring cameras throughout the building, dispatching police units in response to calls for service or request from officers in the field, using law enforcement terminology and citing Code sections by number, calling public and private agencies, keeping track of police unit locations and status, maintaining constant radio communication with personnel in the field, running warrant checks on subjects, registration checks on vehicles, and property checks, relaying information and instructions to personnel in the field, maintaining accurate log of incoming service requests and actions taken, preparing other reports and records as directed; maintaining files necessary for dispatch as assigned, entering, updating, and retrieving information from the computer and teletype networks, providing general information to the public, referring callers to appropriate agencies, calming angered or distraught callers, maintaining calm in radio transmissions during hectic, tense, and dangerous situations, assisting citizens and police officers with translation related needs, providing temporary and vacation relief for other staff as necessary, searching prisoners on an as needed basis and supervising and caring for infants and children awaiting transportation.

Qualification Guidelines

Qualifications include any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for satisfactory job performance. Example combinations include graduation from high school or equivalent AND two (2) years of experience in typing and general clerical work including one year of experience with required considerable public contact. Knowledge includes considerable knowledge of office procedures, record keeping system, forms correspondence, reports and other materials common to operation of a police department, police dispatching procedures and the laws and regulations governing the use of dispatching equipment in a law enforcement agency, agencies involved with police activities, Penal Code, Vehicle Code, and local municipal code, 911 system and TDD Deaf Translation System, computerized systems used in municipal law enforcement agencies. Ability includes ability to communicate clearly and concisely, both orally and in writing, type accurately at a speed of not less than 40 net words per minute, understand and follow oral and written instructions, learn and follow standard broadcasting procedures and rules, learn and utilize a wide variety of codes and computer commands, spell accurately, work various shifts, operate computer terminal and other office equipment quickly, accurately, and at times, concurrently, respond to emergency and problem situations effectively, understand, explain and apply policies and procedures, dispatch police units quickly and effectively, speak clearly and precisely, work under pressure and exercise good judgment, effectively communicate and elicit information from upset and irate citizens, work with minimum supervision.

Special Requirements/Physical, Mental, Environmental Conditions

Marginal functions include position functions which may be changed, deleted or reassigned to accommodate an individual with a disability. Environmental conditions include work performed primarily in a standard office setting, incumbents may be required to work extended hours including evenings and weekends from time-to-time. Physical conditions include extensive and repetitive physical activity involving the arms, wrists, and hands, including writing and using a keyboard and mouse to operate a personal computer, sitting for long periods of time, ability to read, write and communicate orally clearly and effectively, work environment does not require any extraordinary physical strength, heavy lifting, or other special physical qualifications. Special requirements include a one-year working test period (probationary period), during which the selected candidate must successfully complete a P.O.S.T. Public Safety Dispatcher Basic Course before a regular appointment can be considered. A valid typing certificate verifying a typing speed of 40 net words per minute is required at the time of application. The typing certificate must be dated no earlier than 12 months from the date you apply and must indicate the testing source and indicate that the typing test was a five-minute timed test. Failure to adhere to these requirements will result in disqualification for this position. Note: This position requires working rotating shifts with varying work hours, including nights and weekends. Civilian uniforms will be required.