Customer Service Representative – State Farm Agent Team Member

Customer Service Excellence Representative (Insurance / Client Relations)

Collierville, TN (In-Office) $45,000 Base + Team Bonuses

Join a Top Performing Insurance Agency

Elvin Taylor State Farm is a high-performing, growth-driven insurance agency known for delivering an exceptional customer experience and developing top talent.

Top Producing Agency in the Territory (6+ Years)

Top 2 Google-Rated Insurance Agencies in Memphis

3 Established Locations with Continued Growth

15x Ambassador Club | 8x Chairman's Circle

We are seeking a Customer Service Representative / Account Manager who is passionate about client relationships, retention, and service excellence.

This role combines customer service, account management, and sales support within a fast-paced insurance agency. You will support existing clients, strengthen relationships, and identify opportunities to improve coverage and overall customer satisfaction.

Provide customer service support via phone, email, and text (inbound & outbound communication)

Manage and service a book of business / client accounts

Assist with policy changes, billing questions, and coverage reviews

Support client retention and relationship management

Identify opportunities for cross-selling and up-selling (Life, Health, Auto, Home, Liability)

Generate referrals and schedule customer review appointments

Maintain accurate documentation in CRM systems (ECRM or similar)

Follow up on customer requests in a timely and professional manner

1+ year of customer service, sales, or account management experience preferred

Strong communication and interpersonal skills

Detail-oriented with strong organizational ability

Comfortable working with CRM systems and technology

Ability to multitask in a fast-paced, team-oriented environment

Positive attitude and willingness to learn

$45,000 Base Salary

Team-Based Performance Bonuses

Licensing support (Property & Casualty, Life & Health)

Ongoing training and professional development

Career advancement opportunities into sales and leadership roles

Industry-leading training and coaching

Proven systems for success in insurance and financial services

Growth-focused environment with clear advancement paths

Supportive, high-energy team culture

Opportunity to build a long-term career in insurance, sales, or leadership

If you're looking for a customer service / account management role where you can grow your career, develop new skills, and be part of a top-performing team — we'd love to hear from you.

Compensation: $45,000.00 - $55,000.00 per year

Are You Driven & Ambitious?

We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Elvin Taylor - State Farm Agent may be the right fit for you! If you want to make an impact, see immediate success, we could be the place for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.

About Our Agency

Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.

Our office is located in Memphis, TN.

Our agency has received awards including: Ambassador Travel, Legion of Honor, and Senior Vice President's Club

We Look Forward to Speaking With You!

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.