Customer Service Representative

Customer Service Representative for Active Oxygens

Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us.

The Customer Service Representative for Active Oxygens at Evonik in Piscataway, NJ, is responsible for managing customer orders, resolving inquiries and complaints, and ensuring timely delivery of products. This role requires strong SAP experience, effective communication, and the ability to work both independently and collaboratively in a hybrid environment, including after-hours coverage for emergency order service.

The is a hybrid role with 2 in-office days a week (non-negotiable)

Responsibilities

• Process and manage domestic and export orders accurately from entry to fulfillment in SAP.
• Resolve customer remittance differences, complaints, and non-conformance reports (NCRs).
• Monitor order shipment dates, production schedules, and delivery timelines to meet customer requirements.
• Create and maintain customer Account Master Data in SAP.
• Interface with Sales, Marketing, Technical, and Operations teams to ensure timely shipment to new equipment installations.
• Follow up with customers to confirm requirements are met and obtain repeat orders.
• Assist internal and external customers with inquiries related to orders, invoicing, and SDS documentation.
• Coordinate with Operations to prioritize deliveries and resolve product/equipment shortages.
• Monitor customer collections with AR representatives and Sales, ensuring timely payments and resolution of short pays. Collaborate closely with Accounts Receivable (AR) representative and the Sales team to oversee customer accounts. Ensure timely follow-up on outstanding invoices and payments to maintain healthy cash flow and minimize overdue balances.
• Participate in after-hours coverage (weekends/holidays) to support 24/7 emergency order service of our VMI (Vendor Management Inventory) customers.

Requirements

• Bachelor's degree preferred; minimum 3 years of comparable business experience and 3–5 years in a Customer Service role.
• Strong SAP experience required.
• Self-starter with positive attitude, able to multi-task effectively in a team and independently.
• Excellent communication, interpersonal, organizational, and decision-making skills.
• Strong math skills and demonstrated PC skills, including CRM, intermediate Excel, PowerPoint, and Word.
• Ability to work effectively both independently and in a team environment.
• Spanish and French language skills are a plus.
• Hybrid work schedule with 2 in-office days per week; must be within commuting distance of Piscataway, NJ.

Summary Compensation & Benefits: Compensation and benefits offered may vary depending on multiple individualized factors. This range represents a good faith estimate for this position. (Specific rate to be determined, but not limited to, geographic location, education, experience, knowledge, skills and abilities of applicant, internal equity, and alignment with market data). Pay Range: $61,200- $102,000 Evonik offers a comprehensive benefit package, subject to plan eligibility, terms, and guidelines. Benefits included, but not limited to:

• Medical, dental, and vision benefits
• Paid time off plan
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Disability benefits
• Life Insurance
• Parental leave
• Tuition Reimbursement

The Evonik Group adopts an Equal Employment Opportunity (EEO) approach. Candidates are assessed based on their educational qualifications, experience, job competencies and potential and shall not be discriminated against on the basis of race, ethnicity, age, gender, religion, nationality, disability or sexual orientation or other classifications protected by local, state, or provincial regulations.