Patient Services Representative

Patient Service Representative

Location: Los Angeles, CA 90048 Secondary Location: Playa Vista, CA Duration: 13 Weeks Shift: Day 5x8-Hour (06:45 - 18:00)

Job Overview

Required Qualifications:

• HS DIPLOMA/GED REQUIRED
• Experience with medical insurance, referral processes, and benefit plans
• 1 year of recent experience working in an outpatient clinic or medical office setting
• Ability to read, understand, and respond to detailed oral and written instructions

Preferred Qualifications:

• 2+ years’ recent experience working as a Patient Service Representative
• Experience with CS-Link/Epic
• Understanding of medical terminology

Job Duties

• Primary point of contact for patient relations in person and by phone

• Greet patients and assist in resolving patient concerns and escalating as appropriate

• Check patients in/out and collect co-payments, give receipts, and reconcile payments

• Verify patient demographics and insurance information in CS-Link/Epic

• Schedule appointments and complete patient registration

• Process and track referrals and authorizations for various insurance types

• Handle patient/provider correspondence

• Explains policies, procedures, or services to patients

• Sanitize workspace using provided supplies and following department guidelines