Customer Service Representative

Customer Service Representative

Store 24 - Deale, MD 20751

Overview

Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales

Description

Why join us?!

We offer a very competitive benefits package including but not limited to:

• Low Cost Health Insurance – Full and part time plans available
• Career Advancement
• Generous paid time off in addition to sick leave
• 401k with dollar for dollar co match
• Tuition reimbursement annually
• Growth Opportunity!!

At High's, people are our top priority. Our secret ingredient is YOU! Working with Highs is a great opportunity to start your career and move along an exciting career path.

We are more than just a convenience store company; we're a family.

Job Summary:

The Customer Service Representative (CSR) works to support store management

Principal Duties and Responsibilities:

• Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer.
• Respond to all customer requests in a timely manner.
• Support and follow all safety and security initiatives.
• Ensure proper cash handling with the operations of the POS and cash bank procedures.
• Adhere to all store operations procedures, policies and guidelines.
• Properly execute up-selling initiatives and provide value to the customer.

Qualifications

Minimum Knowledge, Skills and Abilities:

• Must be at least 16 years old
• Strong focus on customer service and working with people
• Strong commitment to teamwork
• Strong communication skills, including the ability to professionally communicate verbally to customers
• Ethical, honest, trustworthy, respectful, compassionate, supportive and patient
• Flexible and adaptable to change
• Ability to handle difficult situations professionally
• Ability to lift up to 50 lbs.
• Reliable transportation
• Ability to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.