HOTEL NIGHT AUDITOR

Hotel Night Auditor

Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics.

Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.

Night Auditor Duties And Responsibilities:

• Posts room charges and taxes to guest accounts.
• Processes guest charges voucher and credit card vouchers.
• Posts charges to the guest accounts that have not been posted or were incurred on the night audit shift.
• Transfers charges and deposits to master accounts.
• Checks to see that all charges are assigned to the appropriate departments.
• Verifies that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system.
• Verifies that all charges posted from the POS Software, SPA software had reached the correct guest folios and also not missing.
• Prints up and files reservations for the next business day.
• Verifies all account postings and balances.
• Verifies that room rates are correct and posts those rates to guest accounts.
• Monitors the current status of coupon, discount, and other promotional programs.
• Is able to function as a front desk agent especially in terms of check-in and check-out procedures.
• Tracks room revenues, occupancy percentages, and other front office statistics.
• Prepares a summary of cash, check, and credit card activities.
• Summarizes results of operations for management.
• Checks figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.
• Prepares end of day procedure.
• Follows the end of day / night audit checklist (must read!).
• Must have complete knowledge of emergency procedures.
• Balances the day's charges, making corrections as necessary.
• Performs wake-up calls.
• Runs end of day process in property management software (PMS).
• Understands principles of auditing, balancing, and closing out accounts.
• Knows how to operate PMS, typewriters, and other front office equipment.
• Responds to guest needs, special requests, and complaints and alerts the appropriate manager as needed.
• Performs nightly balancing of in-room video and long-distance telephone services.
• Understands and knows how to perform check-in and check-out procedures.