Service Coordinator

About Us

Renewal by Andersen is the full-service window replacement division of Andersen Corporation-the largest and most recognized window brand in America. With a strong reputation for quality, craftsmanship, and customer experience, we continue to grow and are excited to add a Service Coordinator to our St. Louis team.
Position Overview

As a Service Coordinator, you will serve as a key connection between our customers and internal teams. This role is highly customer-focused and operations-driven, ensuring service-related install issues are documented, scheduled, and resolved smoothly. You'll play an important part in delivering an exceptional customer experience while helping keep day-to-day operations organized and moving forward.

If you enjoy working in a fast-paced environment, communicating with customers, and collaborating across teams, this role may be a great fit.
Key Responsibilities

Customer Communication & Support

• Act as a primary point of contact for customers regarding service-related install needs
• Answer incoming inquiries and provide clear, timely updates
• Set and manage customer expectations throughout the service process
• Maintain exceptional customer satisfaction, measured by Net Promoter Score (NPS) and Rep.com scores

Service Coordination & Scheduling

• Open service requests for installs that require follow-up or corrective service
• Coordinate job site service visits with the Production Manager
• Track service progress and proactively communicate next steps and timelines

Documentation & Organization

• Enter accurate notes and log all customer interactions in company systems
• Ensure all service documentation is complete and well-organized
• Support overall office organization and operational efficiency

Team Collaboration

• Work closely with the Installation Team and Production Manager on a daily basis
• Communicate clearly across departments to ensure nothing falls through the cracks

Experience & Qualifications

• 2+ years of customer service experience (call center, office, or service-based environment preferred)
• Strong verbal and written communication skills
• High level of accuracy and attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Proficiency in Microsoft Office and comfort learning new systems and technology

Why Join Renewal by Andersen?

• Competitive hourly pay with monthly performance incentives
• Opportunity to grow with a nationally recognized and respected brand
• Collaborative, supportive team environment
• A role where your work directly impacts customer satisfaction and success