Customer Service Representative

Pay Rate Low: 20 | Pay Rate High: 22

Our client is seeking a Customer Service Representative to support a high-volume, front-line call center environment focused on surgical and medical device products. This role is responsible for managing customer interactions, processing orders, and ensuring accurate and timely resolution of inquiries within a regulated healthcare setting.

Key Responsibilities

• Manage inbound calls, emails, and CRM activity using Microsoft Dynamics
• Process customer orders received via phone, email, fax, and EDI
• Handle returns (RMAs), complaints, shipment issues (under/over shipments), and status updates
• Enter and track complaints in the system, partnering with Product Surveillance during investigations
• Provide product, pricing, and delivery information across a broad surgical/medical device portfolio
• Ensure timely follow-up and resolution of customer issues
• Maintain accuracy, documentation standards, and service level expectations
• Support triage of service and repair requests, escalating as needed
• Identify and escalate system, process, or service issues to leadership

What Our Client is Looking For

• 3+ years of experience in a small, fast-paced call center (10-25 person team preferred)
• Professional, calm, and customer-focused phone demeanor
• Strong written communication skills, including email composition
• Ability to multitask, prioritize, and work independently with minimal supervision
• High attention to detail and accurate data entry skills
• Comfortable working in a regulated medical or device environment
• Proficiency with Microsoft Office (Word, Outlook, Excel required; Access a plus)
• Strong attendance and reliability are essential
• Team-oriented with a proactive mindset-uses downtime productively

Preferred Background

• Prior call center, order entry, or healthcare/medical device customer service experience strongly preferred

INDBH #LI-BH1