Donor Center Technician 3

Job Summary

This role is responsible for determining donor eligibility, plasma collection, and product processing while maintaining compliance.

This Is What You'll Do

• Ensure compliance with all state, federal, and industry regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP) to maintain production standards and facility compliance.

• Deliver a high level of customer service and positive donor experience in alignment with company values and culture.

• Assess donor eligibility by conducting vitals, microhematocrit and total protein testing, and registration in accordance with SOPs.

• Monitor donor conditions during procedures to ensure safety, comfort, and product quality.

• Set up, prepare, and operate automated plasmapheresis equipment; troubleshoot alarms, respond to adverse events, and disconnect donors upon completion.

• Collect, process, and store plasma products and samples, including freezer organization, shipment preparation, and temperature monitoring, in compliance with SOPs and regulations.

• Maintain donor center equipment through routine and periodic quality control checks and manufacturer-recommended procedures.

• Uphold cleanliness and organization of work and storage areas, ensuring adequate supplies, safe handling of biohazardous waste, and adherence to First In, First Out (FIFO) inventory methods.

• Maintain accurate and complete recordkeeping, confidentiality, and reporting in compliance with SOPs and company policy.

• Mentor and train junior technicians as a Designated Trainer; partner with Quality Assurance on performance, Corrective and Preventive Action (CAPA) implementation, and continuous improvement initiatives.

• Oversee donor flow, including scheduling of lunches, breaks, and adherence to overall center schedules.

• Performs other duties as assigned.

This Is What It Takes

• High school diploma or equivalent (GED).

• Three (3) months' experience in clerical or customer service position preferred.

Physical Requirements

• Utilize all required and appropriate PPE (Personal Protective Equipment) at all times.

• Ability to sit or stand for extended periods.

• Ability to tug, lift, and pull up to thirty-five (35) pounds.

• Ability to bend, stoop, or kneel.

• Occupational exposure to blood borne pathogens.

• Ability to view video display terminal less than 18" away from face for extended periods of time.

• Ability to work in an environment with a temperature of -40C or colder for extended periods.

• Occasional exposure to and handling of dry ice.

• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.

• Ability to use assistive devices if needed for mobility or communication.

• Ability to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis and be punctual.

• Ability to use a computer and other office equipment.

• Ability to communicate effectively, both verbally and in writing.

• Ability to focus and concentrate on tasks for extended periods.

• Ability to navigate the office environment safely, including stairs and elevators (if applicable).

• Ability to travel up to 20% via airplane and vehicle (if applicable).

Do Satisfying Work. Earn Real Rewards and Benefits

We're widely known and respected for our benefits and for leadership that is supportive and hands-on. Managers who truly want you to grow and excel.

• Formal training
• Outstanding plans for medical, dental, and vision insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• Tuition Reimbursement
• Employee assistance program (EAP)
• Wellness program
• 401k retirement plan
• Paid time off
• Company paid holidays
• Personal time